Marin BikesReviews of marinbikes.com

Not getting my phone calls and emails returned. Marin staff doesn't know much about how the ShipEarly program works. Phone messages have names of people that aren't the same people. Some of phone messages to accting or sales tell me to call or text or email them but don't leave any email or text numbers or phone numbers - not helpful. Company phone numbers are all messed up. Sounds like not enough staff to meet customer needs.

Marin brand, customer service, products innovation, accessories everything they're doing right. That's why I'm looking to get my second Marin!!!

The bicycle is great. A fantastic upgrade from my Schwinn Solera!

Steven Gravenites gave me incorrect information after I specifically reached out to avoid the situation that I ended up in. I explained the part I needed, the bike in question (including a picture for reference) and I ended up ordering the wrong parts based on his feedback. I managed to get in contact with Erich Beideman via your phone system and he actually listened and found the right part that I needed. Erich deserves praise here, but prior to him, things were pretty dismal.

My son loves this bike. Big step up from his last bike. Would highly recommend for anyone looking to get their child into more serious mountain bike action.

Super happy with the build quality of my DSX 2. The color was so much better in person. Bike is comfortable and a ton of fun.

Prior to making a recent bike purchase, I attempted to reach out to Marin on multiple occasions. I was unable to speak to anyone by phone, and it took nearly two weeks to receive a response via email. After making the purchase, I experienced a warranty issue with the bike. Again, it took approximately one week to receive a response via email. Beyond that, they did not assist me with the issue. All that to say, the bike is great but the customer service is quite poor.

very good price and very fair shipping cost. I'd prefer you didn't "eat it" shipping to Alaska, UPS priority would have saved you more money than shipping UPS or FedEx, but thank you!