Marin BikesReviews of marinbikes.com

BikesOnlie.com.au don't stock basic wear parts. Marin USA don't respond to emails outside of the USA for parts requests, so all in all a very disappointing experience with what I thought was a reputable brand. And its not just me...this is the general consensus from a lot of Marin owners in OZ. You cant sell a product if you can't support that product after market. Very disappointing experience and i likely wouldn't buy another Marin based on this, unless something big changes

This is just brilliant – you’ve sent me a message asking me to rate your service, but it’s rubbish. You don’t reply to emails, and I only managed to collect the parcel by some miracle after it had been sitting in the shop for several days because the courier was too lazy to come to me or got the address wrong – we’ll never know which. I heard nothing from you – not a single email – but then, by some miracle, I received an email with the delivery service’s tracking details, where I could see the whole history. You were too lazy to send it to me, as the order was dispatched on 10 September, whereas I’d bought the part from the shop on 7 September. Also, regarding the bike: I have a Marin DSX1. It’s a good bike, but I have some questions. There’s a spot on the frame that hasn’t been painted – at the back, where the brake is attached. How is that possible? Also, the holes where the cables go through aren’t protected by anything, and the paint has already worn off in those places because the cables move freely and the holes are narrow. The bike is good, but your service is appalling, considering that I ordered a part for 11 euros and the delivery cost me a further 15 euros. I gave it two stars because there is no customer engagement whatsoever.

These rubber grommets are poor quality. Unlike the very rubbery grommet that fits tightly in the chain stay to snuggly hold the cable there, these appear to be made of plastic rather than rubber, and do not stay in the top tube, they just keep popping out meaning my cables are noisy in the frame.

Shipping was very slow

Delivery far too long

Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cost me 20$ to get here 12 days later I’m literally 4 states away. I was in the market for another bike , I know now it won’t be a Marin simply because the replacement parts process is a nightmare.

How are you going to have a bike,( Hawk Hill), get sued and stop making that bike? The geometry on the other bikes is off. Definitely cheap paint and components. It's too bad. I loved my Hawk Hill, but the RIFT Zone sucks.

Wish I could say good things about my experience buying a bobcat trail 5 bike. I got it only 3 months ago.Unfortunately I've had nothing but issue after issues with it. It's spent more time in the bike shop getting fixed then I have used it. I have emailed Marin directly 3 times and never here back from them. Shame as they used to be great solid bike back in the 90s.