Chris C.
Here is what it is
Here is what it is; either they think the customer who returns their product deserves a phuq-U, so they don't do anything to facilitate the process, or they just think they're above retail detail. Postal tracking showed our return delivered. Nothing. They're happy to come on here & pretend they care or want to help when they get a bad review - in reality, they don't answer emails if they know what you want. It's just not work they want to do. They don't care about us, so it's safe to assume they won't care about you.
Response from Marin BikesJun 30, 2025
Apologies once again for the frustrations. We deeply care about all of our customers, unfortunately we are a small team and sometimes things take a little longer to process than we would like. We will aim to get better. Your refund was processed last week.