MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
MARIEMUR (mariemur.com) has 279 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mariemur.com
Website
mariemur.com
Category
Clothing & Underwear
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I love the Mariemur brand. Outstanding quality and stunning designs. The pieces make me feel like a truly embodied, feminine, and powerful woman. I can't wait to receive my latest order. What makes Mariemur stand out, though, is its customer-centered approach. I had to return/exchange one of the pieces due to size issues and Pylyp D. offered a seamless solution with the utmost care and respect for me as a customer. What an incredible person to have on the Mariemur team. They have me as a customer for life. If you are lucky to catch their sale, you'll be walking away with empowered pieces that your partner will thank you for.
Response from MARIEMURJul 18, 2025
Dear Ursula,
Thank you so much for your kind and heartfelt words — they truly mean the world to us! We’re absolutely thrilled that you feel empowered and supported — that’s exactly what we strive for.
With love,
MARIEMUR ❤️
BN
Bill N.
Customer Was Great || Excellent Product
Customer service was great....I ended up having to travel prior to delivery and their team gladly changed the shipping address to where I was going.
The product is outstanding. Great quality, fit guidelines were spot-on.
Response from MARIEMURJul 16, 2025
Dear Bill,
Thank you so much—we’re thrilled everything worked out smoothly and that you love the product!
With Love,
MARIEMUR ❤️
MA
Matth
🚩 AVOID AT ALL COSTS - 33 DAYS AND STILL NO DELIVERY 🚩
🚩🚩 I'm writing this review on July 1st, 33 days after placing my order on May 29th. MARIEMUR promised 8-10 business days delivery.
We're now at 24 business days and I still don't have my package. This is beyond unacceptable for any brand, let alone one calling itself "luxury."
The timeline speaks for itself and it's absolutely shocking. It took them 11 days just to create a shipping label. ELEVEN DAYS.
Then another 8 days to actually get the package to the shipping facility. That's 19 days just to get my order out their door. For reference, other lingerie gets packages to my door in my countryin 2-3 days total.
🚨 The tracking went dark on June 26th and hasn't moved since. When I contacted support, I got the usual copy-paste responses about how "the carrier is slow" and "please be patient." This isn't a carrier issue - this is MARIEMUR's complete failure to manage their logistics. I paid €121 (including duties) in shipping costs for this nightmare.
Customer service is absolutely useless. They offered me a $40 gift card as compensation, which is insulting. I don't want credit to shop with a company that can't deliver what they promise. I want my money back. When you advertise 8-10 business days and take over a month, that's false advertising.
🚩 For context, I regularly order from actual luxury lingerie brands. None of them have ever taken more than 1 weeks to deliver internationally. MARIEMUR is in a league of their own when it comes to poor service.
Save yourself the headache and order literally anywhere else. There are dozens of better lingerie brands that actually know how to run a business in 2025. MARIEMUR is amateur hour disguised as luxury, and their shipping process proves it.
Still waiting as I write this review... 📍
Response from MARIEMURJul 11, 2025
Dear Matth,
Thank you for your feedback, and we’re truly sorry for the frustration caused by the delay.
We understand how upsetting this experience must have been—especially when expectations weren’t met. Please know that our team did everything possible to ensure your order was delivered, and we’re glad to confirm that it has now successfully reached you.
We still sincerely apologize for the extended timeline and any inconvenience this has caused. While delays are sometimes out of our control, we fully understand they should never impact the quality of service you receive.
With Love,
MARIEMUR ❤️
JM
Jake M.
Pylyp provided fantastic customer…
Pylyp provided fantastic customer service
Response from MARIEMURJun 24, 2025
Dear Jake,
Thank you so much for your sincere feedback about our concierge service — it truly means the world to us!
With Love,
MARIEMUR ❤️
CH
Charlie
After placing an expensive order
After placing an expensive order, I was surprised to learn that additional duties and taxes would be required upon delivery — something that was not clearly communicated at checkout. Despite reaching out multiple times, the company failed to provide a concrete delivery date even after the promised delivery window had passed.
When I asked for a refund due to the delay and unexpected costs, they refused to process it immediately, instead advising me to "refuse delivery" — without guaranteeing a proper return or refund timeline!
A customer should never be left unsure about extra charges or forced to chase a refund because of the seller's logistics problems!
I regret trusting this company and would not recommend it to anyone expecting transparency, responsibility, or proper customer support.
Response from MARIEMURApr 30, 2025
Dear Charlie,
Thank you for your feedback, and we’re truly sorry to hear about your disappointment.
We understand how frustrating it must be to face unexpected duties and taxes, especially after placing a high-value order. However, we would like to clarify that our website clearly states at checkout that duties and taxes may apply for non-U.S. customers and are the responsibility of the recipient. This information is disclosed to ensure full transparency before the order is completed.
Regarding the delivery delay — please rest assured that our team has been actively monitoring your shipment. We’ve also contacted the logistics provider directly, and unfortunately, they confirmed that the parcel cannot be stopped or recalled while in transit. For this reason, we advised you to refuse delivery if you no longer wish to receive the order. Once the parcel is being returned to us, we will promptly issue a full refund, as per our policy.
We hope you understand that issuing a refund before receiving the returned package is not standard practice, as it leaves room for complications if the item is accepted later. Our aim is to ensure a fair and secure process for both sides.
While we regret that your experience didn’t meet your expectations, we’re still here to assist and ensure this matter is resolved as smoothly as possible.
With Love,
MARIEMUR ❤️
AB
Ariadne B.
Purchases a few strings in the past
Purchases a few strings in the past, all still in a good condition. Good quality stuffs!
Response from MARIEMURApr 28, 2025
Dear Ariadne,
We’re so happy to hear that you’re enjoying your pieces! Thank you for your continued support.
With Love,
MARIEMUR ❤️
DR
Dave R.
Mariemurs excellent customer service and support
We bought a bunch of different items. A few that we needed to return and their customer service was very gracious about it. One of the items that we kept was especially striking, the cupless bra is just exquisite at any price point and we ended up ordering another one because it was so good! Their stuff is expensive but what you would expect from Good Old American USA quality. We will definitely be doing more business with them.
Response from MARIEMURApr 16, 2025
Dear Dave,
We’re thrilled to hear you had a great experience with our customer service. We truly appreciate your trust and look forward to seeing you back soon!
With Love,
MARIEMUR ❤️
BA
Brandon A.
Lost package quickly fixed.
The package was lost in shipping. Pylyp D. was amazing to work with. Frequently checked in via email until it was determined to be lost. Quickly sent a replacement.
Response from MARIEMURApr 16, 2025
Dear Brandon,
Thank you so much for your kind feedback!
Unfortunately, shipping issues can occasionally happen, but we always make it a priority to resolve them quickly and with care. We’re glad Pylyp was able to support you throughout the process and ensure you received your replacement promptly. Your satisfaction means the world to us, and we truly appreciate your trust!
With Love,
MARIEMUR ❤️
