MARIEMURReviews of mariemur.com

Response from MARIEMURNov 26, 2025

Dear Gala, Thank you so much for this feedback! We have definitely heard and listened to your suggestion about needing more variety. We will be working to implement some changes in our future modeling to better reflect all body types! With Love, MARIEMUR ❤️

Response from MARIEMURNov 11, 2025

Dear Alex, Thank you for providing your honest feedback regarding our products. I am genuinely sorry to hear that your experience did not meet your expectations and that you were disappointed with the value, quality, and designs. I want to assure you that our brand is committed to the highest standards of quality and craftsmanship. We utilize luxury materials and distinct designs to create pieces that our customers worldwide find to be unique and long-lasting, justifying our price point. We have a loyal customer base across the globe who consistently express satisfaction with the longevity and unique design of our products. We respect that style and value are highly subjective, and we sincerely apologize that our aesthetic and price did not align with what you were seeking. If there was a specific issue with the quality of the item you received, please feel free to reach out to our concierge service, and we will certainly look into it for you. With Love, MARIEMUR ❤️

Response from MARIEMURApr 1, 2024

Dear Egor, We value your feedback and apologize for any inconvenience caused. We kindly request you to reach out to our support team so that we can assess how best to provide you with a solution to your problem. With Love, MARIEMUR

Response from MARIEMURJan 30, 2024

Dear Allen, Thank you for providing us with your feedback. We apologize for any inconvenience caused by our items frequently being out of stock in the sizes you need. However, please be assured that we are actively working on expanding our product range and sizes to cater to all our customers' needs. Additionally, our prices are reflective of the high-quality materials used in our products, which are directly sourced from Italy. Furthermore, they also encompass the expertise of our design team, who collaborate with top designers to ensure exceptional craftsmanship and attention to detail in every item we offer. With Love, MARIEMUR

Response from MARIEMURDec 14, 2021

Hi Keri, Thank you so much for such a detailed review. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. Unfortunately, from brand to brand and from country to country – your size can fluctuate. Understandably, this can make online shopping confusing and stressful. Designers and manufacturers generally work within common ranges so that the consumer has some rough idea but there isn't a central place to draw this information from which ensures uniformity across the market. That's why we highly recommend checking the Size Guides and International Size Converter that represent MARIEMUR products specifically before placing an order with us. - MARIEMUR Size Guide: https://mariemur.com/pages/size-guides - International Size Converter: https://mariemur.com/pages/international-size-converter Additionally, our Customer Care Team can personally help you find your size and advise on the fit in the future. According to our Return Policy, sale items are non refundable, indeed. This is a general practice for most of the e-commerce stores. However, you can get a refund on sales items if they are faulty and the fault wasn’t pointed out to you at the time of purchase. We work with each return request individually and our Customer Care Team strives to resolve each single case into the customers' favor while following our policies at the same time. We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Response from MARIEMURDec 13, 2021

Hi Matt, We deeply apologize for the shipping delay. We, unfortunately, had a backorder and some products were out of stock. We’re working hard to improve our inventory management to prevent issues like this from happening again. In the meantime, we understand how disappointing it is for the order to arrive too late for the holidays. We've just sent you a gift card to compensate for the inconvenience caused. Feel free to contact our Customer Care Team if you have any other questions or concerns.