MARIEMURReviews of mariemur.com

Response from MARIEMURJan 25, 2026

Hello Anthony, I am so sorry to hear about your frustration regarding the customs fees for your order. We truly understand that unexpected costs can be quite a shock. Please know that we aim for full transparency with all our customers. Information regarding customs taxes and duties is clearly stated on our shipping policy page and is also clarified at checkout before any payment is made. With Love, MARIEMUR ❤️

Response from MARIEMURJan 14, 2026

Hello Niloofar, Thank you so much for your feedback. We are very sorry to hear about your experience! Please get in touch with our support team at [email protected] as soon as possible. We want to take care of your case personally and get this sorted for you right away. With Love, MARIEMUR ❤️

Response from MARIEMURJan 14, 2026

Dear Andrea, Thank you for your feedback, though we are truly sorry to hear that the material did not meet your expectations. This is actually the first time we have received such a comment regarding our quality. We pride ourselves on using only premium, high-end materials, and we are known globally for the craftsmanship and durability of our pieces. Our goal is always to provide luxury items that justify their value. We would love the opportunity to make this right. Please get in touch with our support team at [email protected] as soon as possible so we can look into your order and find a solution that leaves you satisfied. With Love, MARIEMUR ❤️

Response from MARIEMURDec 28, 2025

Hello there, We are incredibly sorry for this mistake. I completely understand your disappointment—spending nearly $500 on a set only to have mismatched hardware is unacceptable, and I apologize that our initial offer did not reflect the seriousness of the error. Please be assured that we have made our production and web teams aware of this problem immediately. We are investigating the inventory and the website descriptions to ensure this is fixed ASAP so it doesn't happen to anyone else. WIth Love, MARIEMUR ❤️

Response from MARIEMURJan 5, 2026

Hello there, Thanks for a wonderful feedback. I will be sure to pass your wonderful shoutout along to Pylyp—he will be so happy to know he could help make your first experience a great one. We can't wait to help you find that perfect fit on your next order! With Love, MARIEMUR ❤️

Response from MARIEMURDec 28, 2025

Hello Derek, We are truly sorry for the frustrating experience you’ve had and for the lack of sympathy shown regarding your situation. We also apologize for the confusion regarding our return window and the lack of a direct phone line. Furthermore, we take your feedback about our communication and policy clarity very seriously, as it’s clear we have fallen short of the standards we aim to uphold. I want to make this right for you immediately. Please contact our dedicated customer care team at [email protected], so we can assist you ASAP. With Love, MARIEMUR ❤️

Response from MARIEMURJan 5, 2026

Hello Susan, Thank you so much for your kind review! We are glad to hear you enjoyed the quality of your items, as excellence is always our top priority, even if the fit wasn't quite right this time. With Love, MARIEMUR ❤️

Response from MARIEMURDec 9, 2025

Dear Elena, We want to clarify that all necessary information regarding shipping, duties, and taxes is clearly stated in our Shipping Policy and is visible during the checkout process before the order is finalized. While we offer worldwide shipping and Euro pricing, duties and taxes are government-imposed fees, and the responsibility for paying these upon arrival rests with the customer. With Love, MARIEMUR ❤️