Jackie
This company charges for ROBO calls
This company charges for ROBO calls, meaning anyone can call even junk calls and you will be charged for it. We have a small, very small business and spending over 400$ a month on this service with no more than 15 legit calls. We tried talking to them and they will not work with us as their customers. Very poor customer service. Time to disconnect. We just noticed in the last 2-3 months and we can’t believe this has been going on for years! We have used them for over a decade now. They would have kept taking advantage had we not caught it. Shame on them for not owning up to their technology error.
Response from MAP CommunicationsSep 8, 2023
Thank you for taking time to review our company, we would love to discuss this further with you, however this review does not have enough information to help us identify your account, please call us to review different options. Our customer’s forward their phone lines to us, which are answered by a live agent, when lines are forwarded to our service any Robo calls placed to your office line also forwards to us. We have found that customers who have a pre-greeting on their line prior to forwarding to us in many cases reduce the Robo calls. In reviewing calls over the last 6 months where customers have inquired on Robo calls, in each case we have offered to put in place pre-greetings on our end to help to reduce Robo Calls. This is customer specific as some customers do not wish to have a pre-greeting due to various reasons including but not limited to automated calls they may receive. Please call us directly to review your account and different options for handling Robo calls specific to your requirements.