MAP Communications Reviews | Read Customer Reviews of mapcommunications.com

MAP CommunicationsReviews of mapcommunications.com

4.391 reviews
Sales & Marketing
555 Belaire Ave Floor 6, Chesapeake, Virginia

Call Directions Website

MAP Communications

About MAP Communications

We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions. Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client. Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.Get a Free TrialRequest InformationLearn About Our Services

MAP Communications (mapcommunications.com) has 91 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: mapcommunications.com
Website: mapcommunications.com
Category: Sales & Marketing
Location: Chesapeake, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Sales & Marketing, Virginia

MAP Communications reviews

91 approved reviews, newest moderated first

Christine T.
Aug 11, 2021
Customers often get put into a system…
Customers often get put into a system before they get a live person and end up getting angry & hanging up. The call back till they get a live person. Messages are often incomplete missing key information that causes a delay in us locating the customer and responding to them. Think it is not a good fit for our business model as it stands today.
Response from MAP CommunicationsAug 11, 2021
Thank you so much for the feedback, Christine. We have escalated this in order to take a close look at your account so we can iron out the wrinkles and ensure the perfect fit.
Report
Shauntak J.
Aug 11, 2021
Excellent resource to use for your…
Excellent resource to use for your business. You will not have to worry about calls falling through the gaps!
Response from MAP CommunicationsAug 12, 2021
Thank you so much for your review, Shauntak! We're very glad to hear our answering service has been a great solution for handling all of your calls.
Report
Mary Ann P.
Aug 10, 2021
We have used the services a handful of…
We have used the services a handful of times since signing on with you this spring. Everything is going quite well, but I was somewhat concerned about a recent test call I made. The operator did not seem to be following the script as requested. This might have been just a one time thing, but since this is a very sensitive call (imminent death or death occuring), it is important to follow the protocol. Mary Ann
Response from MAP CommunicationsAug 11, 2021
Hi Mary Ann, thank you for taking the time to leave your feedback. We are glad everything is going well for the most part but we want to ensure that we are handling all of your calls correctly. We will look into this so we can follow up with you to discuss this matter further. We appreciate your partnership and look forward to continuing to provide you with excellent service!
Report
RAYMOND D.
Aug 4, 2021
Excellent Service
The folks at MAP have the rare ability to be both professional and friendly. Calls are answered promptly and messages accurately relayed via text and email.
Response from MAP CommunicationsAug 4, 2021
Thank you Raymond, we really appreciate your positive words! Thank you for trusting our answering service team to handle your calls.
Report
Jonathan L.
Jul 30, 2021
Excellent Customer Service & good…
Excellent Customer Service & good pricing for our services used. Highly recommend to others!
Response from MAP CommunicationsJul 30, 2021
Thank you for taking the time to leave this review, Jonathan! We are so glad you are happy with our answering services. If there is ever anything else we can do for you, we would welcome the opportunity!
Report
PAULA K.
Jul 29, 2021
Review
I don't approve of publicly visible reviews. I will address my concerns with your company directly.
Response from MAP CommunicationsJul 29, 2021
Hi Paula, we look forward to hearing your concerns so we can better meet your expectations moving forward. You may reach our Customer Support Team at 800-627-0114 or via email [email protected]. We appreciate your partnership and thank you for the feedback!
Report
RUTH M.
Jul 28, 2021
We are extremely please with MAP…
We are extremely please with MAP communications and have had zero issues.
Response from MAP CommunicationsJul 28, 2021
Thank you, Ruth! We appreciate the opportunity to work with your company. If there ever is anything we can do for you, we are happy to help!
Report
Eric W.
Jun 16, 2021
You all do a pretty good job but your…
You all do a pretty good job but your billing practices seem off as I keep seeing three months of bills showing and two are for future months.
Response from MAP CommunicationsJun 16, 2021
Hi Eric, thank you so much for taking the time to leave your feedback. To explain our billing, we bill the base fee for service in advance and usage in arrears. This is why you will see the base fee charge for the next month on your invoices. If you would like further clarification on this, we would welcome the opportunity to explain further. You may reach our Customer Support Team at 800-627-0114 or via email [email protected]. We appreciate your partnership and look forward to continuing to provide you with excellent service!
Report