MAP CommunicationsReviews of mapcommunications.com

Response from MAP CommunicationsApr 27, 2026

Thank you for your feedback. We’ve reviewed your account and the invoices you received and can see where there may have been confusion in interpreting the data. Since service started Mid-month, your first invoice would show a prorate for the partial month and a full charge for the current month. In addition, shortly after starting service, after discussing it with you, a plan change was made to better suit your actual usage. In transparency, this shows on an invoice as an adjustment/credit to the previous plan and a charge to the new plan. Neither of these is a double bill but rather shows each line item with a total of all adjustments being correct. Whereas your cancellation was mid-month as well, it was not until the next invoice that you saw any additional credits to prorate the month, and your setup fees.

Response from MAP CommunicationsOct 21, 2025

Thank you for sharing your feedback. We take comments like this seriously and want to clarify a few points while addressing your concerns professionally. We do not lock clients in to hidden contracts, and our pricing is always disclosed upfront before any services begin. If there were ever a misunderstanding about costs or service terms, we genuinely apologize and would be happy to review your account to ensure everything was handled correctly. Regarding unwanted or spam style calls, any calls you may receive come through the phone lines we answer for you, these are not something we have control over, but we can support you in building process or procedures to weed them out.. Your experience is not reflective of the standard we hold ourselves to, as we’d appreciate the opportunity to speak to you directly to resolve any confusion or outstanding concerns. Contact us at , and we will do everything we can to help.

Response from MAP CommunicationsMay 21, 2025

Thank you for taking the time to share your experience. We are genuinely sorry to hear that your expectations were not met and that you felt the need to follow up frequently. That’s certainly not the level of service we aim to provide. Our team works hard to follow client-specific protocols accurately, including contacting the appropriate on-call personnel. If recurring issues had arisen, we would have welcomed the opportunity to review them in real-time to identify and resolve breakdowns. We’re always open to feedback and continuous improvement, and we wish you all the best in finding a solution that suits your needs.

Response from MAP CommunicationsFeb 11, 2025

Thank you for taking the time to share your feedback. We want to address your concerns directly, however, are unable to locate your account based on this review. . Please contact us directly so we can clear up any confusion and address any concerns you may have.

Response from MAP CommunicationsApr 16, 2024

Paul, thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner, and as you can see on other reviews we are known for taking ownership and caring deeply about our customers. When you spoke with our leadership team, the account was reviewed in detail to ensure that your concerns were addressed. It was during this interaction an agreement was made and our team offered you a credit of the holiday fees. It is important to note that on March 19, 2024, this credit was applied to the account. We apologize for the miscommunication regarding the balance on your account when you called on April 1, but this does not negate the fact that we did in fact follow through on our commitments. We are sorry you’ve had a frustrating experience and have reached out numerous times by both phone and email with no success in connecting. When you are available to do so, please respond.

Response from MAP CommunicationsMar 8, 2024

Thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner. There are solutions to assist with streamlining junk calls. Please reach out so we can support you in resolving these issues.

Response from MAP CommunicationsSep 8, 2023

Thank you for taking time to review our company, we would love to discuss this further with you, however this review does not have enough information to help us identify your account, please call us to review different options. Our customer’s forward their phone lines to us, which are answered by a live agent, when lines are forwarded to our service any Robo calls placed to your office line also forwards to us. We have found that customers who have a pre-greeting on their line prior to forwarding to us in many cases reduce the Robo calls. In reviewing calls over the last 6 months where customers have inquired on Robo calls, in each case we have offered to put in place pre-greetings on our end to help to reduce Robo Calls. This is customer specific as some customers do not wish to have a pre-greeting due to various reasons including but not limited to automated calls they may receive. Please call us directly to review your account and different options for handling Robo calls specific to your requirements.