Heather
Accessing customer service has been…
Accessing customer service has been very challenging. Your email address comes back bad and unable to be sent. No one picks up the phone when Ive called and the live chat is significantly delayed. Very frustrating process all around.
Response from Manly BandsAug 21, 2026
Hey Heather, this is Nathan, Customer Experience Manager at Manly Bands. This is genuinely concerning to me and I want to make it right. The phone lines being down is on me. I made the call to turn them off in early June because of some serious limitations in our old system, and I know that left you without a real way to reach us. I'm sorry for that. We're actively rebuilding the phone system now and restoring that channel. I'd also like to track down what happened with your email and chat attempts so I can fix it on our end. I am going to send you a follow up email for some additional info. I want to make sure nothing falls through the cracks again. Thanks for the honest feedback. It's exactly what helps me fix things faster.