MakerBotReviews of makerbot.com

Excellent customer service

Great customer service

I am a huge fan of Makerbot. They have always been first class when I need them.

I have spent six years building reprap Prusas, fiddling with Lulzbots, etc and I was always frustrated by the number of variables that had to be covered in order to print consistently. My FTQ % (First Time Quality) was in the low 50's even for things I was good at printing. And if I was going to print a full plate? Forget it, the odds were very against me not having a filament jam or sputter or something. The Z18 just prints. I load up a clean STL, set my settings the way I want, hit print and I am on my way. I know a lot of people complain about this printer but I have no idea why. I have printed out a full plate of 40% infill 5 shell parts that took 36 hours and it just nailed it. I have done that more than once, in fact. The downside of having a $200+ extruder is not an issue for me, it gets amortized into my print costs, which are very low thanks to the reliability. My only complaint really was that I ordered a 10 pack of the Makerbot PLA just to make sure I could come up to speed with mated material and I have had more problems with their PLA than I have had with all the weird PLAs that I get off of Amazon. Kinks, breaks, tangles, just not worth more than 2X the price of other material. Overall I am thrilled with the print size and reliability. It has a built in "Test" feature where you can print a quick 12 min calibration object which is wonderful. Now I sacrifice 15 min when I load up a new reel and I know that it's ready to roll, no need to check in all the time. I have even run out of filament, re-loaded new filament and started back up again with no problems at all.

Issue quickly resolved. I had a part go out due to heavy use of the machine. They quickly and inexpensively sent me the replacement parts with great instructions on how to do the job. They are always a pleasure to deal with.

Always easy to get what we need. Daniel Shields is a great rep!

Equipment purchase was easy, fast and delivery was on time. Machine has worked with no issues.

Horrible customer service. We have an 8,000 dollar printer thats not functional. They do not support their printers and did not make any attempt to rectify the problem.