MakerBotReviews of makerbot.com

After purchasing, having funds for the order deducted from the account (+$3,000, AND verifying the ID of the cardholder, MakerBot twiddled their thumbs shipping the order. They held the order for weeks. Only after multiple phone calls with support over those weeks did they finally ship it. The filament (10 spools) were just thrown in a box, with no packing material, and every single spool in the order, aside from the one provided with the printer, was damaged. In fact, the box was so poorly packed, it fell apart, spilling the entire contents (ten 1kg spools) on the ground.

Makerbot mini is a horrible machine extruder head continuously keeps crashing into the Build plate costing me time and money having to replace the build plate.

Tech support does not seem to fully understand their product. I can not an acceptable answer from them on what some of the settings in their Makerbot print software do. I have emailed them questions, and get a response, but not an informative answer. They also shipped the replicator Z18 we ordered at work to my home address, instead of the work address on the PO. Still waiting on a response from them on issues.

Everything arrived as requested and the website was easy to use.

Sent purchase order but they still sent it to the wrong address. Called and asked to change the address and all the wrong information. Send 3D printer to yet another wrong address. One mistake OK but to continue the mistake is a problem.

Helpful sales and customer service. Printers are easy to use (especially for education) and work great!

Outstanding 3D printers for our PLTW and MakeSpace at our middle school. Customer service is the absolute best I have dealt with. We tried other 3D printers and have been nothing but disappointed. MakerBots are far better than anything else we dealt with.

AS ALWAYS, IT IS EASY TO DO BUSINESS WITH MAKERBOT. MY EXPERIENCE WAS COURTEOUS, PROFESSIONAL, AND TO THE POINT. I THINK FOR THE MOST PART, WHEN A COMPANY HAS A GOOD PRODUCT CUSTOMER SERVICE IS GOING TO BE GOOD.