MakerBotMakerBot is a global leader in the 3D printing industry that serves the wider needs of professionals and educators. Visit MakerBot.com for more information.
MakerBot (makerbot.com) has 134 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Steve S.
I have used the Makerbot 5th gen for several years now. countless hours of printing, dozens of spools of plastic and it just works. Consistently and reliably print after print. I even do small production runs on it. I love it.
Mark R.
Makerbot has the best customer service they are there for you long after the sale. Everyone I’ve worked with was very knowledgeable on both the products and troubleshooting the few minor problems I’ve had of which were caused by my own mistakes. Very courteous and patient people. I hope that never changes.
Customer
Makerbot is a great company
Customer
Makerbot is an OK 3D printing company. The tech support is not as helpful as they probably should be. I am glad Stratasys bought them because before they were worse.
Response from MakerBotApr 16, 2018
Hello, We’re sorry to hear that you were not completely satisfied with your MakerBot experience. A Support Manager has been asked to reach out shortly to learn more about your issue. They will use the email address and order number associated with this post. MakerBot is committed to exceptional customer service, and we thank you for the opportunity to turn things around. Sincerely, The MakerBot Team
Customer
the extruder keeps on jamming, won't last more than a month. Worthless
Response from MakerBotApr 16, 2018
Hello, We’re sorry to hear that you were not completely satisfied with your MakerBot experience. A Support Manager has been assigned to your case, and someone from our Tech Support team will reach out shortly. They will use the email address and order number associated with this post. MakerBot is committed to exceptional customer service, and we thank you for the opportunity to turn things around. Sincerely, The MakerBot Team
Mike H.
Makerbot is an amazing company that makes amazing 3D Printers, they stand behind there product 100%, Customer Service is one of the best i have ever dealt with, and here's why. . . I bought a refurbished 5th gen from a third party and immediately was having issues, called Makerbot customer service and they hook me up with a 6 mo. warranty and sent a replacement, 3 months later i was experiencing a problem, sent me another replacement. . amazing they care where a lot of companies would not. I'm a Customer for Life
Susan
Excellent experience ordering filament. Staff is very helpful!
Customer
Does not work as promised out of the box.
Response from MakerBotApr 16, 2018
Hello, We’re sorry to hear that you were not completely satisfied with your MakerBot experience. A Support Manager has been asked to reach out shortly to learn more about your issue. They will use the email address and order number associated with this post. MakerBot is committed to exceptional customer service, and we thank you for the opportunity to turn things around. Sincerely, The MakerBot Team
