MaisonetteReviews of maisonette.com

Bought 2 items from the same vendor and they made me return them separately, charging $9.95 per item. Thats $20 out of my pocket for 2 unopened items that the return request was sent in the day the item arrived at our house. Both items are from the same vendor and being returned to the same address, but I was charged for 2 transitions... There is no customer service number to call on their website and I emailed both their "customercare" and "info" email addresses 4 times over the course of 7 days and never received a response. Terrible

I’ve been researching a great playset for my 4 children. I found one I loved, but was hesitant to buy since playsets can be quite pricey. In my research, I found the exact playset I’d been eyeing on sale at Maisonette. I decided to pull the trigger, and to my surprise, I was even able to use a Black Friday promo code they offered, saving me over a thousand dollars! Fast, free shipping was the icing on the cake. I had a request for customer service and Sharleen was super sweet and helped me very efficiently. Great company!

I feel like I can continue to trust Maisonette because they really made sure even with a final sale that if the item was defective I would be taken care of. Thanks so much!

Sharleen is just the nicest. I had made an error during my order and she told me that everything was okay and my order would arrive as planned. She was very kind!

Maisonette has wonderful, unique items. But BEWARE an BE COGNISENT about their RETURN POLICY. It’s 30 days ... NO EXCEPTIONS. Many stores extend their return period during the holidays, Maisonette does not. Every year I buy my granddaughter’s Christmas dress, shoes, etc. And I stock up on various Christmas decorations (especially love their crackers). This year I started early gathering up items for Christmas. One year I waited too late and the dress I wanted was sold out. This year I purchased dress, tights and shoes in October not wanting to have a repeat of this scenario. Unfortunately, the tights did not compliment the dress. I tried to return on the 32nd day and was royally rebuffed, even after I explained that I was a returning customer and the circumstances surrounding my return request. The shoes? I couldn’t determine if the shoes fit until my granddaughter visited over Thanksgiving. They were too small. Again, Maisonette will not accept a return. Tights were $15, shoes $92 = $107 out-of-pocket... as in money down the drain. And, to complete my granddaughter’s Christmas outfit, I had to purchase a larger size of the shoes. Very poor customer service.

Jay with vendor support kept me update to date with status changes regarding the items I ordered.

Great products...and Everyone was so kind from the time of placing my order to helping me correct a duplicate order. Experienced a super quick and easy refund. Thanks for having such KIND and HELPFUL team members at Maisonette.

Unbelievably horrible customer service. They recently got rid of their phone line for customer care so when there was a problem with my shipment, instead of remedying the issue immediately which is what all vendors typically do, I had to wait in increments of over 24 hours for one line answers that are completely irrelevant and not helpful to resolving shipping my package to the correct address. I spent hundreds here so needless to say I will never ever buy anything from them again. Highly recommend not buying anything here -certainly not if you have ANY issues with the item or delivery and are a busy working mom!