UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Stevie R.
Left retailer 12/19 from NC. Been sitting in Ohio since 12/23. No updates except every day I get "package on the way" if I check tracking. Funny thing retailer said they will send the items again and I told them no if they are using UPS/Mail Innovations. They sent USPS Priority mail 12/31 and I still don't have it but getting current updates.
Maureen W.
Ups mail innovations needs to be SHUT DOWN NOW!!!! They are the WORST shipper ever! Every package I had coming before Christmas arrived AFTER. I still have 2 packages I have been waiting for since Dec 20th, 2022. They hold my packages inOhio for weeks and when they finally start to move 95% of them are dropped off at the WRONG post office. I now refuse to shop with anyone that uses this nasty lousy shipper. And the fact that I paid to have these packages shipped makes me sick. Shut them down.
Mrs L.
Horrible. I don’t understand how UPS associates with this company. Package never arrives and reaching someone on the phone is impossible. Just awful.
Em C.
Packages haven’t moved from Rossford OH mail innovations in a month. Very disappointing when you expect your orders to not only be on time, but should of been here 2-3 before Christmas. I feel bad for the sellers who shipped orders promptly and have to deal with customer complaints due to this mail innovation facility.
GGurl
To everyone complaining about Rossford OH facility / regarding Mail Innovations for gobbling up our Christmas packages and not sending them on their way. Put a complaint in with the Ohio Attorney General Dave Yost, I did, not sure if it will help but at this point it can't hurt. Maybe if he gets enough of them they will will look in to the facility. Call (800)282-0515 to file your complaint.
Travis E.
Absolute terrible service! I’ve been caught between UPS and USPS for weeks. Package has been in limbo for 2 weeks. Both blame the other and I have no idea who is telling the truth. Avoid any business that ships using this program!
Home I.
Terrible service. Even UPS cannot provide an accurate status for the shipment. And USPS is even frustrated. UPS needs to overhaul this method and process and provide more accurate and truthful details. Ended up calling the vendor who issued a full refund due to delay exceeding 10 days. Not expecting a delivery at all- and certainly not in time for Christmas.
Sherry M.
I, too, wish I could give zero stars as Mail Innovations is the WORST service I have ever seen. Three orders from 2 DIFFERENT companies one shipped November 25th and the other 2 on December 8th ALL have been sitting in Philadelphia PA "pending acceptance" since 9:43 pm on December 12th. It is quite interesting to me that these orders are from ENTIRELY DIFFERENT companies yet the status is the same and hasn't changed in 9 (almost 10 now) days! And it is so frustrating to try to track down a person to talk to but once you do all they do is blame the other. UPS blames the Post Office and the Post Office blames UPS. The companies can't help to find the lost packages, all they can do is refund your money but a refund is not the solution, the delivered package is! Please do whatever you can to convince companies NOT TO USE THIS HORRIBLE UNRELIABLE MAIL INNOVATIONS SERVICE!
