MailinnovationsReviews of mailinnovations.com

My online order has gone into a black hole... based on tracking info the package has now been sitting in same location for past 77 hours... 120 miles away from me. I echo all other reviews... especially wishing I could identify companies that use Mail Innovations so I could avoid ordering from such companies.

My order from Zazzle has been (according to the tracking) in my post office, some half a mile away, for two days now. Really? These are Christmas cards that needed to go out yesterday. Getting in line this time of year to sort this out is beyond crazy. This arrangement with UPS and the USPS is not working.

I echo all the other one-star reviews. This is the worst service ever conceived of. Packages go into a black hole with a status of "acceptance pending" at the post office for weeks at a time but they aren't actually in the post office! I asked someone at the post office to check. So, where are they? In a UPS truck gathering moss? Dumped in a ditch? The only thing you can do is wait 3 weeks and tell the merchant they need to ship another item, which I am doing tomorrow. I think most of my holiday gifts will not arrive in time at this point. Thanks for nothing "Innovations" and the clueless merchants that use your service! Whoever is responsible for this service should be ashamed of themselves but I doubt such a person is capable of that.

Zero Stars. I'd rather get teeth pulled with pliers than deal with this place. GLACIALLY SLOW. I've never had a good experience when this place was involved. I try to avoid having to deal with them at all costs. I've never gotten things from them multiple times and have had to deal with that headache. I've had things arrive afterwards a month later after I canceled the whole thing. I have had them beat the hell out of fragile PC equipment and have had to deal with that headache. I have had time sensitive items never arrive or come weeks later. Expect your shipment to sit here for weeks.

UPS mail innovation is a Horrible service. Multiple packages get lost between UPS and USPS handing it off. Neither one wants to take credit for losing packages. Just want to blame each other. I then called UPS and had the worst CS experience and that is saying something these days. Hung up on 3 times before they tell me nothing can be done unless I am the shipper.

This service may have been considered “innovative” in the 1890s, but a 1-legged ice skater would be more efficient today, even skating on bare ground.

Delivery #1 -JC Penny- when they eventually tried to deliver discovered STREET/# missing from address. The 3rd CS Rep ..understood the problem-entered address in 2 minutes. Not sure who to credit with that screw-up. Delivery #2 - Placed order w/ MACY'S Nov 28th. my order still says "Expect delivery DEC 3rd" Don't get me wrong, not fan of this carrier HOWEVER - MACY'S is (BADwording) me. Received tracking #. Link was to UPS. And then it dumps you in a black hole. Personally, I'm annoyed that MAJOR RETAIL chains are using this provider who can't fulfill the clearly stated 3-6 day shipping policy. This is probably the most annoying part of the service - the black hole. ABSOLUTELY no info - no tracking and retailer's suggestion is wait until it's delivered. FYI still waiting for delivery #2 Mailinnovations may realize an "address" is required for delivery. If the business grows (volume) delivery speed may increase. FAST SERVICE is not their business model.

I have had three different packages delivered through Mail Innovations sit for weeks on end at a facility not 20 miles from my home. My wife has been waiting on a package since early November (it is December 7 as of the writing of this review) UPS seems to lose the tracking numbers of every package delivered through this provider. Everything send through Mail Innovations gets delayed for weeks or gets lost outright. As customers, we need to boycott companies that use this service and hold them accountable.