Benchmark
Business Practice
There is no worse shipping method then UPS Mail Innovations. The name sounds like an attraction at Disneyworld and makes you wait even longer! Ive had two items shipped via innovations, one took over 3 weeks the other disappeared and neither UPS or USPS knows where it is or can help. UPS needs to go back to delivering their own packages and cut out the second party.... its unforntunate that the retailers don't specify they are using this crap service. Would rather pay a premium to get the package in a few days than a few weeks. No one at UPS is willing to help find out why they won't deliver my package, other than insinuating it's because it's the cheap service method. It's the worst one out there. Packages are said to be "handed to USPS" yet continue to show processing through the mail innovations facility for over a week. Extremely late delivery. I could have driven to the place of origin to get my package in less time. Think twice before purchasing from anyone who uses this service for shipping, particularly if you are expecting your purchase to arrive within a certain time period, or arrive at all, for that matter. The problem with UPS "Mail Innovations" is it's only innovative from the standpoint of its cost to UPS. It may drop the price for the shipping customer, but all this at the cost of the delivery customer who ends up with little information on what planet the package is on. What will happen is, when UPS hands the package off to USPS, USPS likely won't scan it at that point, because they'll often skip that step if they can-- at which point you've got no further information on it until it arrives somewhere where a parcel scan is necessary, likely only once it's delivered. So from the time UPS hands it off until it arrives (IF it does), it goes into a black hole.