MailinnovationsReviews of mailinnovations.com

Absolutely terrible!!! I have waited over 2 weeks for my package to arrive after the expected delivery date. I still have not received my package. Never ever use this service.

Same issue as everyone else. My package was shipped on Jan 28th. Tracking number shows pick up and USPS awaiting delivery. Its March 14!

Mail innovations new big disaster in our country My package shipped to me 02/13/2023 but today 02/27/2023 and i am not receiving this package Mail innovations customer service ignore to resolve this problem. Package shipped by UPS from AZ and after five days enroute to USPS in Rossford OH. Why need two slow horses for one small package?????????

This has been an extremely frustrating experience which has no end in sight. I’m convinced I will never receive My package. UPS won’t help me and USPS won’t take responsibility either. It’s at a dead end with this. I’m convinced this is a fraudulent company. NOBODY SHOULD EVER USE MAIL INNOVATIONS. It was sent 1/31. The tracking numbers don’t work since each time I track my package it tells me it will arrive that day.

Like others have said, my package is in the dreaded "Package Acceptance Pending" status. For 19 days now. Expected delivery changes day by day. I can't file a claim with either USPS or UPS. Would give zero stars if possible.

So-called "UPS Mail Innovations" could improve their performance, saving their own company time & money. How exactly is difficult to say, BUT -- why on earth would a small (less than one pound) package be shipped from an online retailer (that has locations in Tennessee & Kentucky) towards a final destination in Dallas-Fort Worth, the package make it as far as a city in North Dallas County (Carrollton), to then be shipped from there ---->to Shreveport Louisiana? Just to sit there, going nowhere. It's not rational. If I had known that Bud's Guns was using this shipper -- I would not have placed the order in the first place. I'm naming the retailer in hopes they will light a fire under UPS Mail Innovations, being as "Mail Innovations", other than through somewhat opaque "tracking" info (that contains brief snippets of commentary that cause more questions to arise, rather than to lay questions to rest!) has made themselves near-entirely UNANSWERABLE to simple peons that are paying the bills, such as myself. It's not that I'm in any real hurry for the items... My complaint at this point is more over the stupidity of shipping a parcel from an assembly point near to (approx. 25 miles) of a final destination, to some ("regional"?) clearing house location nearly 200 miles away? DFW area has millions of people living here. It's among the largest metropolitan locales in the nation. I know for a fact there is a large amount of in-bound freight of all types... Why, oh why ship packages from many hundreds of miles out-of-State, into "the DFW Metroplex" (as it's locally known) to then turn right around and send the package again out-of-State --->when it will have to return to the DFW Metroplex area AGAIN to reach it's final destination??? What a waste of fuel, and manpower too, it could be assumed. How many other hundreds of lbs., if not THOUSANDS of lbs. of "packages" does this irrational "shipping" occur with? And WHY??? What is the motivation? It makes no sense ---while otherwise opening doors and windows to shipping "partners" employees to either; lose/misplace packages, or else outright steal the merchandise.

Don't even think about using UPS Mail Innovations. This service is a joke. These guys can't find the addresses of the biggest buildings at the biggest streets.

If I could give no stars, I would! Apparently Mail Innovations is where go packages go to die. Two of my online orders went through Mail Innovations. They are now sitting in Mail Innovations buildings in Rossford, OH and Springfield, MA - "Shipment Received, Package Acceptance Pending" Every day, I get the message that the package will be delivered by the end of the day. I've been getting this message for over a month now.