UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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David T.
If I could 0 stars, I would. Tracking has not updated in a week, but my expected delivery date changes every day (Monday by 7pm, Tuesday by 7pm, etc.) UPS is no help because "it's been transferred to USPS for delivery." USPS is no help because there's no tracking update.
Dogbyt
48 + hours to move a candy box in Orlando, Florida to Fort Pierce, Florida. 80 miles. UPS to USPS . If you think you have a problem, you’re right. 92748902410411000466199140
Martin
UPS Mail Innovations seems like a giant scam. Consumers watch and wait. The tracking appears to move around the country. I saw a package of mine that tracked a package from Virginia to New Mexico where it was marked DELIVERED, but I live in New York state. If you are unfortunate enough to get caught in this, don't expect to see your item. On the bright side, once I complained to the seller through Amazon the seller immediately refunded the full purchase price. This seems quite suspicious. I believe it has to do with the seller not wanting to involve Amazon (or eBay). These sellers prey and profit on the percentage of people who don't follow up on the buying platform with inquiries about their items.
Valued C.
UPS Innovations is a TERRIBLE subcontractor many internet based companies are using! I spoke with my local Postmaster and they have been having problems NATIONWIDE FOR MONTHS with NO corrections made by UPS Innovations after being made aware of the problems on many occasions! They incorrectly track packages so that they appear to have been delivered to the USPS and the items are just waiting for USPS to "accept" the packages. Meanwhile, the USPS never received the package! They are forced to scan an acceptance tracker for large bags filled with packages and don't know if the packages are actually there that are on the list until the shipment they received is processed. They have no way of contacting local UPS Innovations offices to track the missing items. Many items are either shipped to incorrect other facilities or they disappear completely! PLEASE, reconsider before subcontracting with UPS Innovations! I for one will nolonger purchase from retailers that use them! I now have not received 3 packages from 2 different stores because no one can locate my items just this month alone!
Sheila-Ben R.
The UPS Innovations in Butner, NC is obviously conducting theft and fraud by not delivering thousands upon thousands of customer’s packages according to reviews on all major websites and nothing is being done about it. There is no way possible for this many packages to simply be lost and disappear into thin air. Lack of training and Covid is no longer a valid excuse. This is a FEDERAL OFFENSE and should be handled accordingly. The Butner, NC facility particularly seems to enjoy ”losing” (i.e. STEALING) packages during all major holidays. I have personally had issues with almost all QVC and Universal Yums packages never showing up, so they are obviously enjoying clothing, home goods, jewelry, and food for themselves. Apparently, these large companies are going to have to be the one to file the federal complaint before anything is done about it. Once these companies get tired of losing enough money by reshipping so much, we may see this facility permanently shut down and the criminals indicted. I encourage you to report your issues to the UPS Innovations headquarters in CT and any federal organizations that can handle the issue.
Linda H.
It took over three months to get my package. Their 800 number help line was of no assistance at all. UPS should NOT use Mail Innovations to deliver their packages.
Linda-Sue
This morning I have called UPS Mail Innovations 5 times and given them the tracking number on the package I did receive and now want to return. I never ordered the item yet my credit card has already been charged. Now I can't get a person to talk to so I can ask how to return the item. I have left a message with my phone number to be called back but I won't hold my breath to hear from anyone at UPS Mail Innovations. This has been the worst customer service experience I have ever known! It makes me not want to order online in case the company I order from uses UPSMI.
Dave W.
Ditto. Same as everybody else. 2 packages in limbo for weeks now. Tracking info just changes every day stating it will arrive today by 7:00 PM. And every day, the package doesn’t arrive. Shameful service.
