MailinnovationsReviews of mailinnovations.com

Delays, delays, no real time updates, more delays

This has to be the worst business model I've seen in quite a while. Communication is the key to success in any business, and accurate, up-to-date tracking is one of the keys to successful retail. This company goes exactly opposite of both. Updates that come after 8 days of nothing, and 1-2 days before arrival is totally unacceptable, and seemingly the norm for this vendor. If enough people stop using retailers who use this service, the message should become loud and clear.

Useless service, unable to contact anyone to track this. Get sent all over to try to speak to a representative, enter details multiple times to be told everyone is busy and won't speak to you. I am currently waiting on a package which is 5 weeks delayed with them and every time I check the status there is no further update or movement and the expected date is pushed back. If I could rate this as a zero star I would.

This service doesn't work, tried to save a few bucks on shipping and have used this service three times, every time=problems. Latest ongoing situation is a seller on amazon so thankfully i will be refunded tomorrow through amazon,pretty much if you want to watch your items ping pong around the country passing your location N,E,S,and west and then vanish then this is the service for you

This is a terrible service. My item shipped the day after purchase, arrived in my city 2 days later, and then the tracking stopped updating on UPS. After a few days it said my item would be delivered every day by 7pm and then after 7pm would update to the next day, but the actual tracking never updated. I contacted the company I purchased from, Fanatics MLB Shop, where they lied and said numerous things, it was delivered (no), it was lost (?), it would be delivered (no), etc etc etc. I needed my item, which was very small and light, for something 2 hours away. They kept saying it'll be there tomorrow. Tomorrow kept coming and no delivery. When I purchased, it said I would get it in 3-7 business days. Friday was the 7th business day and it was not delivered, even though it said it would be. Said the same thing Saturday, Sunday, and Monday, Labor Day. It was finally delivered on Tuesday, September 5th. I ordered on the 23rd of August. It shipped the 24th of August at 11:46am, according to the MLB Shop website AND the email they sent me. It arrived here, from across my state, on August 26th. It wasn't delivered until September 5th. Business days: 24, 25, 28, 29, 30, 31, 1, 5. Plus weekend days: 26, 27, 2, 3, 4. That's 8 business days and 5 weekend/holidays. Two weeks since purchase for an item which weighs less than 3oz. I could have driven across the state 12 times to purchase this item. It is ridiculous that my purchase was held captive and I was not given any actual updates. There was zero reason it should take this long. I paid $6 for shipping, plus $2 for handling, for a tiny baby onesie. To get it to my cousin I'll now have to spend more money to ship it or wait for an unknown time when I see my cousin. How is this how customer service? I didn't pick how it was shipped and I didn't consent to waiting half a month for my item to arrive. This is a terrible service.

I have been waiting days for a package that has been stuck at mail innovations in Rossford, OH. They need to shut this place down and be reported to the better business bureau. Absolutely unacceptable.

If I can give this run down scam of a place zero stars I would. I have a package that has been at this location for three weeks with no movement. This company needs to be shut down immediately! It does a huge disservice to the customers and doesn’t seem to understand that people have time sensitive packages. Companies from all over need to refrain from using ups mail innovations. They have no customer service, literally, because they have one number that is not in service and another that keeps ringing until it disconnects. Business owners reading this, please do not use ups innovations, you will receive a lot of unhappy customers.

Update - I have had another package go into limbo via Mail Innovations. That makes two in two months. It seems to have traveled without incident from AZ to CA and then just falls off the map. This needs to stop. Update 8-2 UPS wrote me and said " it is recommended that you contact the company you ordered from to discuss a replacement or refund."