UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Marlowe M L.
same experience as others --it's a blame game - ups can't or won't help - no way to really track anything on the UPS site, and customer service is useless with these packages and then usps claims they don't have the package although it appears like it's out for delivery for the past week and moves again to the next day. Item shipped 1/31/23 it's now 2/15/24 with package caught in la la land.
Unsatisfied B.
What a horrible experience. My package has been stuck in Carrolton Texas since Jan 22. It's now February 7th. I have contacted UPS and USPS and neither can give me any information. One points the finger at the other. I have tried contacting the company which I have learned is complete garbage because they won't respond. And in the end I lost $330 (which I don't have to lose) because I paid with Apple Cash/Pay. lesson learned use a credit card to have some protections. :(
janet
UPS Mail Innovation is a scam I have a receipt to prove that I dropped a package at my local post office on 12/16/2023 and, on the same day, it was picked up by a UPS Mail Innovation agent. Since then the package has mysteriously vanished. This is the third instance where my package has been lost in the hands of UPS mail innovation, leading me to suspect possible theft of packages.
Kimberly B.
They lost two of my packages and in update it was in the next town & hasn't moved to next destination the date for delivery keeps changing nitely & instead of helping me I get the run around ! Fess up it was STOLEN & they don't want to admit it wonder how many other people have been scammed by this UNRELIABLE , service! Iam not done with this ,Willie filing with BBB & States Attorney for theft .THEY SUCK
Kelly T.
I picked mail innovations as my shipping option to save a little bit of money. I will NEVER do that again. My package was received in 2 different states both times. It just kept going back and forth. Now for the last 3 days, it states ours been received at a sorting facility but as location it just states United States, like that tells me a damn thing. Off I haven’t received it be middle of next week, I’ll be calling the vendor and let them know it’s been lost and get them to ship 2nd day FedEx which is what I should have picked in the first place. If you really want to be sure to get your package, pick any option other than mail innovations. I probably could have walked there faster.
Anna
Slow as molasses! Horrible idea - obviously a cheap option to increase profits but lose customers! No one wants to wait a month for delivery within the US!! Ridiculous and should be illegal!!! The company’s that use this option take ZERO accountability because they blame this ‘third party’. I didn’t choose to do business with this horrible UPS Mail Innovations but am stuck dealing with the frustration and not receiving orders ‘as agreed’ at the time of purchase. Should be illegal!!!
Paul G.
UPS Mail Innovations uses the US Postal Service to deliver packages, but adds a week to nth delivery time compared to the USPS alone. It is a useless service and I cringe whenever is see that a package I ordered was shipped this way.
Thomas H.
Avoid this service at all cost! Our package held in Ohio for 9 days and counting. Tracking changes day of delivery nightly. Ridiculous and disappointing that UPS is somehow connected to this company. We will NEVER purchase anything from any company that uses this service.
