UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing217 approved reviews, newest moderated first
John C.
I returned an item I bought to the the sender they gave me a prepaid shipping label was mail innovations that was December 18 here we are 1 month later my package never made it to the destination can’t get anyone on the phone are they legit? Stealing packages?
Cory
Hooray! I paid for UPS/FedEx shipping & I got Mail Exnovations... they add a full 5-7 days to you package delivery. If they transfer it to this service, request to cancel your order immediately; they will just keep changing the arrival date &with no information on the tracking you paid for.
Donna M.
I've had 2 Christmas packages that were sent via UPS mail innovations that never arrived. As in the previous complaint, my package kept saying delivery by 9pm, then it would change to the next day & say the same thing. One package was a Christmas gifts from Macy's, which they said was lost & resent it to me. The other pkg from Rogue Fitness, ordered on 12/4 is now coming next day air, because they said it had been lost. I'm 1 person with 2 missing pkgs in the same month. What is going on? Is someone stealing packages? It is absolutely ridiculous.
Barry G.
Mail Innovations is complete, and utter garbage. Even UPS knows it's garbage, because when you go to tracking for your package. There is a disclaimer from UPS at the top of the page saying that "Mail Innovations is not a day definite service, and to check shipment progress" to see were your package actually is". My package has been stuck in Ohio for over a week now, no new updates nothing. I live in Tennessee, but of course it's arriving every day before 9 p.m. according to mail innovations. But in actuality it hasn't moved in over a week! Why UPS hands packages over to the USPS I'll never understand. The USPS hasn't been good for decades now!
Tom
Worst service ever. My package went into Limbo for 17 days. Now it has been heading to Ohio for 6 more days and would need to come back to near where it left from. Amazon is allowing refund. Incompetent.
Karl M.
Originally listed as set for delivery on December 19th, my package remains undelivered as of JANUARY 6th. Every day the tracking says it's going to be delivered THAT DAY, but it never gets here. From what I see, the "innovation" they've developed is LOSING YOUR SHIPMENT. THESE USELESS CLOWNS SHOULD BE PUT OUT OF BUSINESS FOR THIS OFFENSIVE NONSENSE. "Innovations", INDEED. JUST ANOTHER SCAM.
Alexander T.
The stone walks faster! Absolutely horrible slow service. It took over a month to deliver. Avoid at all costs!!!!
R.R.
I ordered something that UPS turned over to Mail Innovations. The tracking said it would come this past Wednesday. It didn't turn up. Checked again...it now said Thursday. Didn't show up. Today, 1/5/24 is Friday. I just checked again and now it says Monday. This is the worst service ever and I'll be complaining to UPS. Why are they using this service? I've had UPS deliver 2 other packages this week. Why can't they just deliver it themselves?
