MagicycleReviews of magicyclebike.com

The bike I give a solid 4 plus The customer Service Zero starts- it takes days for a response as the CS is in China. The Chinese misinterpret as english is not the first language. But it gets worse I don't ride hard as I'm now a sr citizen. I use to enjoy the outdoor, back roads quiet areas. The bike had a Brake System failure at approximately 100 miles. To my MagicCycle story Had a brake failure with less than 100 miles. Contacted CS told to take pics; also an audio. After 4 emails back/forth over 7 days I'm now told no warranty on brakes- i know this but it was a system failure not normal wear and tear. So buyer be ware. Nice bike but don't expect after market support to support both in Timeliness nor recognizing a System failure is outside of Warranty Exceptions

Magicycle is total joke! Clearly a company conjured out of thin air pimping mediocre products with the worst customer service you can imagine. They screw up what you order and then screw up shipping it to you. And when you inquire about your order they just offer weird CYA BS trying to lay off responsibility to quirks of the cosmos or some other mystical fubar. Do not do business with this company!

Worst company I’ve ever dealt with. I bought my Cruiser from their Canadian site - and I chose it SOLELY BECAUSE they stated that the items ordered would be shipped from either Canada or the US. So when I got a notification that it had shipped from China I was pissed off. I had specifically searched for a week to find an e-bike company that was supposedly based in North America. They clearly ARE NOT. However, I received the bike by the first week of October 2023, rode it for just 6 weeks, and though I followed all charger and operation specs to the letter, one day the battery shut off mid-trip to work one morning, and would never turn on again. I was forced to jump through hoops for 3 weeks - sending several videos and photos, and facing ridiculous delays in response - until they first came back with an offer to sell me a 50% off battery, even though their warranty says that they’d replace defective batteries for free. I finally got it after a bit more fighting, and yet I had to pay $60 for shipping - though I got free shipping on the bike itself? At that point I didn’t care anymore, I had lost nearly a month of commuting with it to work. Received the battery and was able to ride it another 5-6 weeks when once again, the battery failed. This time, I had been outside for 5 MINUTES in -26C, and it was stored indoors at all other times. And it has never started again. Contacted Janice Lau, the agent who has initially given me such a run around, and she initially said it just needed to be warmed up, and then it should charge just fine and work fine. 9 days later, NO CHANGE. Then the very next day, I emailed them to say that the first information made no sense - for if the battery is DEAD, it’s DEAD. And THEN she said oh yeah, the warranty is voided because you were outside in too cold of weather. I asked them what the coldest temperature possible is, and was told -15C. She then admitted that they had to update their Canadian site because it didn’t state that anywhere. When I said every city in Canada has -15C at some point, they ignored my emails for days. I’m convinced they don’t care about customers - they just get a constant stream of new people in who don’t know any better. Their website has 20 5-star reviews only, and when you read them, they clearly were all written by the same person who likes to use “top-notch” a lot. I wrote a 1-star review and they still have never posted it. Don’t get excited about their “2-year warranty”. You aren’t GETTING anything under warranty if they can help it. They could told you they had a 20 year warranty - it’s irrelevant if they don’t HONOR it. I now have a bike that doesn’t work; and hadn’t for 3 months. I clearly need another battery - but now I found out that actually, the battery charger was also part of the problem too. A local e-bike repair expert tested the voltage on it and it outputted at only 8 volts when charging my 52 volt battery. So clearly at some point it flaked too. So I finally contacted for the final time recently, furious with this new info of more inferior goods, and suddenly they said that they could offer me a new battery at 50% off. Just as they did the last time. They don’t care that something on this bike is clearly burning out these batteries or they are just crap. They don’t care that I have a $2500 paperweight here, and they just continue to try and upsell me. I eventually ordered a new controller and bike charger from them, at the advice of the bike expert, who said he could rebuild the battery for me. The site said orders would ship out in 2 days. 8 days later, no tracking update. I contacted them, and they emailed me a FedEx tracking number. And I watched over the next week as my items went northeast and then were “successfully delivered” from their California warehouse to somebody in Quebec. 4,000 miles from me. I live in British Columbia, straight north of them and should have received the goods in only a few days. I contacted them again and they gave me yet another FedEx number, which showed a China originating address. It has never been activated, I’ve never gotten my goods, and they now completely ignore my messages. I just recently got a full refund from Mastercard for this outrage, over 2 months later. THEY ARE TOTAL FRAUDS. These people clearly don’t care about keeping current customers happy or getting repeat business. One only has to look at the 1-star reviews HERE on Trustpilot to realize that there are plenty of angry customers. Yet THEIR website has been clearly sanitized of negative reviews. THAT is an act of FRAUD, in my opinion.

I've never regret doing business with a company this much. They do majority of their business over seas not much if all is handled in the states. this means working with customer service can be painful. The bike I bought came with tons of deep scratches in the paint, they didn't care when I brought it up, the front and rear tires came with a wobble that I had to repair out of pocket myself and again they did not care when I told them. I ordered a rack and an additional battery. Received no communication from them whatsoever about my additional purchases. and over a month later when I had received no responses from them my rack randomly showed up. The battery was an even worse situation because around the one month mark and after trying to get ahold of them repeatedly they finally got back to me saying there was a delay and that it would be another 3 weeks. well after getting the battery 2 months later and minimal communication I recieved a dead battery that also had a really loose and shaky housing structure. In a world where e-bike batteries can be dangerous this isnt a small deal. Customer support hounded me for various types of proof because they thought I was being dishonest about the battery not functioning and wasting a bunch of my time in the back and forth of this. by now I wanted a refund and they tried repeatedly to just exchange me another battery. There are so many other decent and good ebike brands out there like Aventon, Velotric or even Lectric if you are trying to save money. Dont make the same mistake I did and DO NOT BUY from magicycle.

Magicycle makes excuses and refuse to honor their warranty. My hub motor is grinding and they tell me to just keep riding it and the horrible grinding noise will go away. I sent them a video of it and they claim they can't hear the grinding sound. They refuse to allow a local e-bike shop to inspect it and say the warranty will be voided if I have it looked at to document the need for warranty repair. They have no warranty shops in New Mexico where I live and where I ordered the bike from. I tried to get them to arrange a warranty station in Albuquerque but they refused. Their warranty is meaningless in my experience. Their response proves my point. I can't have a local e-bike shop document the need for a warranty repair, and they claim they can't hear the noise on the video they required me to send. Conveniently for Magicycle, that means the warranty doesn't get honored. Buyer beware!

horrible support .impossible to contact ,My bike has been in the shop for 3 months with no resolution in sight

This bike completely fell apart when my husband hit a curb. The fork snapped and the tire blew up and he fell and was knocked unconscious. These bikes are marketed as "All Terrain" but they are cheap and break easily. We have fallen multiple times just from a light rain. When we told the customer service team their response was to send a new fork, which they did, but how were we supposed to fix the broken bike ourselves, when they weren't even able to build it right the first time? My husband had to go to the hospital and he is still healing from the accident over 6 weeks later. They will not refund our money. They offered us $200. These bikes are extremely poorly built and very dangerous.