Genna
Above and beyond to make sure it was done correctly!
So I’ve signed up for the membership a few months ago. Our very first book “Even whales go to bed” came out absolutely perfect! Looking just like our son, great quality and arrived on time. Unfortunately the next book wasn’t as great. Back story our son has a beautiful birth mark near his left eye not on his nose but near the bridge unfortunately AI doesn’t recognize it most of the time. It will make a raised mole and put it EVERYWHERE BUT WHERE I TYPE TO ADD IT. The company replaced that book later telling me it’s not anymore they could do to guarantee we’d receive a book that has his birthmark. And yes his avatar is saved with it, go figure. After several emails asking about publishing etc. I received a live call from Jason who explained everything as well took accountability for the situation. He was a great help with the resolve going above and beyond! He published the Father’s Day book that I didn’t purchase having paused the membership. I really wanted the book for Father’s Day, he did explain it would unfortunately arrive after which was perfectly fine. The book arrived today and I’m elated! I quickly reached out to Jason informing him, to learn they had to individually do every page by hand to assure it was consistent and right ! This right here SPEAKS VOLUMES!! He also told me to reach out to him moving forward so he could proof it before being published to lessen the chance of it not being right. THIS IS TOP TIER!!! I’ll forever remember this and continue to purchase. It’s a lot when you’re a small business especially one that uses modern technology some times you can’t rely on technology but you should be able be able to rely on the company to resolve it. WHEN THEY’RE committed to their brand and customers they will always find resolutions. But ppl like him are an asset to have on their team. Thank you again Jason! Mrs.Burrell 💙
Response from Magic StorySep 2, 2026
Mrs. Burrell, thank you for writing all of this out. You had every reason to walk away after that second book, and instead you gave us the chance to make it right — that means a great deal to me personally. You're right that the technology will sometimes let us down; what shouldn't let you down is how we respond when it does. Your son's birthmark is part of who he is, and it belongs on the page. The offer stands: send anything my way before it goes to print and I'll proof it myself. Thank you for staying with us. — Jason, Magic Story