Magick PlanetReviews of magick.com

This company has a great store front. Their inventory is massive and they offer phenomenal value for quality products. But their service is awful, horrible and terrible. It takes days and weeks for your items to ship. They do not provide any updates regarding delays. And when you do reach out to get information there is no response by phone and slow replies by email. I was giving them another try with this order, but this will absolutely be the last time I order from this company

I ordered a variety of items and was given a date of one week to get my items. I got no notice it was delayed. I reached out to customer service who rudely told me that shipping will not happen for a month. I told her that was a ridiculous shipping time and she canceled my order. I’ll never shop with them!

I was super excited to find the specific type of incense I wanted, and was thrilled at the great price (that probably should have been my first tip off). So I ordered a few boxes. I placed my order the evening of 2/22. Per the email that I received to confirm my order, I should expect my goods to ship within 1-5 business days. I was super excited, and kept checking on my shipment. Nothing. So on 3/1 I wrote in asking for an update. The next day, I got an email from "Isabel" that basically said they had sale going on, orders are taking a little longer, sorry for the additional processing time, blah blah blah. So I waited until Saturday, 3/9 and sent a less pleasant email, asking for an update on shipping or I'd dispute the shipment. I received an email from "Mariah" that said virtually nothing but she was forwarding this to customer service. There was no expectation of a timeline set as to when they would contact me. I am currently initiating a dispute. Do not buy from this company.

Horrible company. Been waiting for an order from January-it is now March 12!!!!! Save yourself money and aggravation and DONOT give this company your business!!!

I ordered January 23rd and just received it March 7th. One item was refunded and one item was not the correct item I ordered. Quality of items was good. Just more of a hassle than anything to order from them.

Absolutely HORRIBLE company!!! DO NOT PURCHASE ANYTHING FROM THEM!! Absolute scam and they will stop responding to your emails. I’ve asked multiple times for a refund and it fell onto deaths ears. Mariah. R was the person who I spoke to over email. I've reported this company for fraud and I hope they get taken down. People work hard for their money and they shouldn’t be scammed!! I had to finally get my money back going through my bank and I wish I read reviews before falling into the trap of sales. Stay away! I had purchased back in January and the items never left California. Just stay away! ** Update** They will request more information on Trust Pilot to try to have your experience potentially deleted. They are going to have to try to get all these similar reviews here deleted. The Magick site needs to be taken down as it’s definitely a scam company. It’s even more awful when you try to get a review taken down for speaking the truth.

They are complete scammers please do not send your money to them

I ordered feb.2nd for a valentines day present. I co tasted them on the 14th and was told my order would ship soon. I contacted them again on the 20th and was told if the item had "shipped" I couldn't get a refund ironically the next day I get an email saying it shipped but today is March 1st a d my item is still sitting in California saying it was never received. I don't think they tried to ship it , I think they said it was shipped so they wouldn't have to process the refund I requested. Iv reached out since then and I've been given the run around so now I'm going through my bank to dispute the charge. DO NOT use this company