Magick PlanetReviews of magick.com

I placed an order 3 weeks ago, they have not yet shipped my order. I sent few e-mails to their support e-mail address, one response came back and they did not even addressed my question of why my order has not been shipped yet. I called couple of times, left messages no response yet. This is truly terrible customer service.

It was fast delivery and not really what I expected but it will do

Scam scam scam. I ordered a set of books 7 weeks ago and they refuse to speak to me. I keep getting generic email responses and they never answer the phone. Update. I have finally spoken to them. However they want me to cancel my dispute with my discover card first. THEN they Will ship my item next week. An item mind you that I ordered two months ago! My Discover card said do not cancel the dispute until they make it right. Of course magick.com says “no we can’t do that because we’re small business and and we don’t trust that you’re going to do what you say you’re gonna do,” I told them that if they would’ve done what they were supposed to do in the first place, that we wouldn’t be in this situation. So, I did not cancel the dispute, because my credit card company told me not to. I will never buy from this horrible place ever again.

I ordered a book from them over two months ago. I never received it, and was not refunded for it. There is no customer service phone number, only what feels like bot emails for any type of communication. I've inquired a few times through this "support" option, and they won't even provide a tracking number, which would at least allow me to open a claim with the carrier.

Horrible company. They say they ship in 5-7 business days. I contacted customer service after 2 weeks and was told they are backlogged and would ship in a few days. After another week I contacted customer service again and was told they shipped the order and provided a tracking number. All they did was print a shipping label. I tracked the "shipment" for weeks and it never showed as the package even being picked up. It's been 6 weeks and still no order. I contested the charge on my credit card. They contacted me yesterday to see if I still want the order and if so, to reinstate the credit card payment. Nope. I don't deal with fraudulent companies who lie to customers. Save yourself some time and order from other reputable companies. Magick isn't the place.

I have no complaints whatsoever. I love the choice of merchandise, things I ordered arrived in perfect condition, & in a timely manner. Paying through Shop Pay is great. I recommend you to all I know🥰. Thank you for everything 🤗

I love the prices and selection. But it takes forever to receive the product. Many times I've had to call them about an order I hadn't received after 3 or more weeks. Sometimes item's aren't available anymore by the time I receive the order. In an instant world, I don't know how they stay in business.

Your Shipping takes way to long, it has become 4 to 6 weeks to get my decks. I have been with you for years and had better results in the past. What's going on.