Peter
Mad Matter is a great company to do business with!
Over the past several months I purchased 3 runners for my home. The first 2 were perfect for the locations they are in. The third one had lumps in the middle. I contacted Ben and Casey, both customer reps at Mad Matter. Ben asked that I send pictures of the mat. Casey had determined that the mat didn't cool enough after production and being rolled for shipping. With in several days, They had sent me a replacement which is perfect. I appreciate that they stand behind their product. I would highly recommend the company and their products.