MadisonseatingReviews of madisonseating.com

Damaged chair received… I ordered a refurbished chair from Madison seating and the chair I received was damaged. I submitted an email to their service department with pictures of the damage. I received a few responses and we came to a resolution. A replacement chair is being shipped and I don't have to worry about the return on the damaged product. I will definitely continue to do business with Madison and refer others. Thank you for the great customer service.

Madisonseating had a great price for the chair I was looking for, it was great and easy or order online. It wasn't amazon 2-day shipping but I received my order in a reasonable amount of time. During delivery the package appeared to damaged and the chairs caster was broken. It was easy and a nice experience emailing the Madison team with some images of the damage in which they offered to ship out a replacement chair.

I ordered 10 chairs (for 3 different locations) from Madison Seating which we received. Unfortunately one location received a chair that was damaged, so I contacted them over email with the details of the damage along with a couple of pictures of the damaged chair. Madison was very responsive to my email and will be replacing the damaged chair at no cost. They were responsive and handled the issue like pros. Will purchase from them in the future and would definitely recommend them to others.

I'm updating a previous negative review I left for Madison Seating to say that despite my initial bad impression, when I was mailed a broken chair and left with it for a month, as of today, Sara from Madison Seating reached out, she was very apologetic and kind, and said this never should have happened. She is now not only sending me the replacement parts I needed, but also a second chair at no cost, as an apology. I feel much better about Madison Seating's customer service after this, and the company as a whole. It appears that I simply dealt with one very rude customer service rep the entire time, and I'm hopeful now that this experience was the exception, not the rule. The positive experience of having them go above and beyond to correct their mistake is worth more to me than the initial bad impression they left.

I received a damaged chair from Madison Seating. After a little back and forth with customer service, they agreed to send me a replacement chair free of charge. Overall a positive experience and their customer service has been very responsive.

We purchase from Madison Seating each year. Great to work with. They stand behind their sales. Purchased 11 chairs, one was damaged- they responded quickly and replaced it. Great company!

I bought a chair from Madison Seating about 8 years ago. About a year in I had a small issue with my chair. I contacted Madison and they fixed my chair no questions asked. I'm happy to report that my Herman Miller chair is still going strong. Bought another chair from them last month. Had an issue with the internal mechanism. Contacted customer service, sent a video, and they responded quickly. They are sending me a replacement. As always fast, responsive company.

Update: replacement chair received, thank-you! The chair I ordered came with a broken piece in the shipping box. I promptly contacted the company and advised that while the chair seemed okay, there was a piece I couldn't place. The next day the chair made a loud "pop" and was no longer level. This was meant to be my work chair and considering I'll be spending 8+ hours a day sitting in it, I couldn't overlook the tilt, especially considering my back issues. Annie from Madison Seating worked with me to find an acceptable resolution to the issue. I'm expecting to receive a replacement soon and will update my review once everything checks out, thanks!