MadisonseatingReviews of madisonseating.com

I purchased a Steelcase Leap chair at a great price from Madison Seating and received it promptly. I had a problem with the pneumatic cylinder sinking and I contacted their customer service email. First, they quickly sent me a new cylinder, but when I received it, I was unable to remove the old cylinder because it had been wrapped with black tape that was now wedged in the chair's base. I emailed customer service again and they offered to send me another full chair at no cost, and with no need to return the defective chair. This was great service and showed a commitment to customer satisfaction. They asked me to write a positive review prior to their sending the replacement chair, which is a little weird, but as long as I receive a fully functional new chair, I will stand by the positive review.

I ordered a chair and it came in broken. I contacted customer support and they were pretty helpful. They are sending me a new one right now which is great but I wish there hadn't been an issue in the first place. It was likely broken in shipping which is not their fault, but there seems to be a lot of reviews about broken items. I appreciate everything they have done to solve this issue and would look to them in the future for buying furniture.

My initial chair was shipped with a leaking height cylinder. Madison seating has agreed to ship a replacement free of charge.

Madison seating has responded to effectively to my customer service request to provide replacement for my Herman Miller chair. I look forward to the replacement.

We recently ordered 10 chairs for our newly rebuilt conference room. We received the chairs, but did not open them up right away. When we did, it was brought to my attention that one chair had a broken base along with a wheel that was split. I reached out to Madison seating letting them know of the situation, they kindly informed me that there will be no need to return the broken chair, instead we can keep it and a new chair will be sent out to us. I value open conversation and professionalism. The past year I have observed this, I look forward to doing future business with this company. Kudos to the teams that make this happen!

I purchased a used Steelcase leap V2 office chair. Everything went as outlined except the chair back was broken when I took it out of the box. I took pictures and sent them to Madison's service e-mail address. In a little more than 24 hours, they replied stating they would replace the chair and don't even return the broken one. All of this is good. I hope all goes well with this course of action.

Quick response to the issue – Received a resolution with the customer service department. They offered to provide a replacement and advised me to keep the original chair for parts in the future. Response time was quick and courteous. Looking forward to receiving my new chair. Thank you.

Prompt Response to Issue - Received a HumanScale Freedom Task Chair that was damaged. Contacted the company to advise of the issue. They offered to provide a replacement and advised me to keep the original chair for parts in the future if needed. Response time was quick and courteous. Looking forward to receiving my new chair. Thank you.