MadisonseatingReviews of madisonseating.com

Absolutely the WORST company ever. Don't waste your time with this extremely frustrating so called company, you will be glad you did.

They sent me a broken used chair and refused to send replacement parts. The customer service was very rude and disrespectful. I never write reviews, but I'm only doing this to warn others to please stay away from this company unless you want to be scammed. You've been warned.

Don’t buy anything from this company. The products are refurbished with low quality materials and selling as open box. Example: if the office chair originally comes with leather you will get the fake leather the paint jobs are really bad.

They sent me a broken chair. Refused to assist me in anyway, refused to send a replacement cushion, refused to honor their warranty, refused to even talk to me since its past the 30 day return window. I'm shocked to have spent so much money on absolutely nothing and how easy it is for a company to SCAM you and get away with it.

Update- chair was fully refunded. Still no contact with human. Clearly customer service is now left up to AI. Chair arrived broken - makes loud noise and will not stay raised. Had to send company a video of the issue at which point they wanted a picture of the chair in the box. I sent the picture and asked a follow-up question. They never answered the question and said to put the chair in the box (it was in the box for return). Found out today that the return department refuses to speak to people on the phone AND you have to pay shipping and return fee even when chair has defect. And it is a 30 day window. I'm wondering if the delay in service is their way of dragging it out so that they don't have to take the chair back.

Buyer Beware! Bought a "new" Steelcase chair that broke immediately and had to fight with customer service for over a month. 1st, they offered to refund 50% and I could keep the broken chair. 2nd, they would send a replacement, but only after I sent them proof of a good review on this website. If you see a good review for this company, it’s likely because they blackmailed the reviewer and would not replace a faulty product without it. 3rd, they would only issue me a refund if I mailed back the broken chair. I had already gotten rid of the box and had to spend $50 to get a box big enough. Once I finally had the broken chair packaged for shipping they said don't bother and issued a refund. Eventually contacted Steelcase directly, but they list Madison as a "Gray Market" seller and will not honor any warranties for products they sell. Absolutely terrible experience. Buy from Steelcase directly to get a real product.

Selling refurbished chairs, if you don't like the chair you have to send it back at your own cost. You won't get the full refund as well. I paid 150$ for shipping and they deducted 50$ wouldn't recommend buying from them.

DO NOT BUY THIS IS A SCAM COMPANY. I REPEAT DO NOT BUY THIS IS A SCAM COMPANY. One of the worst customer services possible. They will ship your product damaged and will do absolutely nothing to remedy the situation. Fraudulent product descriptions that are supposed to be new items which are 10 years old. ABSOLUTELY AVOID.