MadisonseatingReviews of madisonseating.com

Madison Seating responded to my concerns immediately and offered a workable solution.

I was shopping for a nice office chair and came across Madisonseating web site who offered very good price for Steelcase leap office chair. I received the chair in about 10 days. I had a problem installing the cylinder and emailed customer support. They responded instantly and helped to resolve the issue. Keep in mind that they may sell open box items which means that chair may not come with original packaging or may have been refurbished which allow them to offer much better than retail price. I wish they specify this more clearly in description. My chair did not come with Steelcase tags but looked new with legendary Steelcase ergonomics. I do not mind buying refurbished products if they come with good discount. Considering great Madison seating customer service, I would buy again from them in future.

My order was quick to ship, and was received earlier than expected. When I discovered some damage upon receipt and contacted customer support, they were quick to offer a discount on the damaged chair, but when I stated that I would prefer a repair or replacement, they immediately offered a replacement free of charge. I will definitely be going to this company if I have any need of office furniture in the future, as they stand behind their products.

Madison Seating was very helpful in my order. Customer service was very responsive and helpful. They responded to all of my questions throughout the process, and really did well to provide a solid customer experience. Thanks Madison Seating!

Had some issues with the chair I received but Madison Seating took care of me and offered to compensate me! Would buy from again! Great customer service!

I received a broken chair and immediate contacted Madison seating to resolve the issue. They were quick to respond and are sending a replacement chair. I am truly satisfied with the service!

Although I had some shipping damage occur to my chair, the Madison Seating customer service team was prompt in their response and resolution. Satisfied customer and happy with my chair!

Quality is very good for the price. Shipping was a little slow but I think we tend to expect everything overnighted these days. Chairs are heavy and need to be shipped via freight, besides: Quality takes time. Where Madison shined was the quality of customer service. There was a small problem with my chair and they took immediate steps to make it right without even batting an eye. Good customer service can be hard to find these days... but I found it at Madison seating.