MadisonseatingReviews of madisonseating.com

I ordered an in stock, Steelcase Leap V2 chair from Madison seating on April 17th. I needed a better office chair to support my back while I work from home until this viral mess is over, and I understood that there would be a delay because of Covid19. Receiving confirmation of my order I saw that it would take 10-14 business days for delivery, and I hoped that included any expected delay due to Covid19. On May 1st I reached out to inquire about my order's status and I was told "This order is scheduled to be shipped out by early May. Tracking will be emailed once released." I thought okay it'll probably ship soon. Having received no tracking information, I reached out again on May 8th for an update and I was told "Madisonseating has just become fully operational again. This order is scheduled to be shipped out next week. Tracking will be emailed once released.". So it should've shipped the week starting May 11th. I patiently waited while that week passed and was quite frustrated that not only had early May passed, but so had the week of the 11th. The week ended in hope though as I noticed my card was charged for the chair on Friday the 15th. When I did not have the tracking info by Tuesday, May 19th, in frustration I reached out yet again and I was told "Your order has just been processed. You should be receiving the tracking information this week." Here I sit on Friday the 22nd, an entire week since my card was charged, 25 business days since I initially placed the order, and I reached out yet again to ask about my order and received the following response: "We are working with limited staff right now causing shipping to be slow. As we are currently closed for the Memorial weekend please reach out next Tuesday to get the tracking information if not issued to you by then." Now I understand that Covid19 is making a mess of things, I get that, and I feel that I have been very patient. How can you say you are "fully operational" on the 8th of May and then on May 22nd blame it not shipping yet on working with "limited staff"? Are you fully operational as you claim or are you working with limited staff? Which is it? To date, this has been a terrible experience, and this chair better be the one I ordered and it better arrive in pristine condition after waiting this long. If it does, I may adjust the rating of my experience.

company was slow responding to emails, also beware of 30% restocking fee if you want to return item - makes it less likely you will return things

Leap chair ($380) pneumatic lift didn’t work. When I reached out, Madison seating sent me an old YouTube video with someone using a screw driver and popping the seat out. Not something I wanted to try on an expensive chair. They went silent after that

I ordered a Steelcase office chair from Madison Seating. While they were prompt to charge my credit card, I did not receive my order for a month. Their website promises delivery in 10-14 business days. When I emailed to check on the order, I was told it would ship within 24-48 hours, and it still took them a couple more days before it shipped out. When it did arrive, it did not have instructions or the needed Allen key to assemble it. While I like the chair, I am dissatisfied with Madison Seating's lack of promptness, poor customer service and failure to deliver on their promises. I don't know if I would order from them again. Buyer beware.

(original rating: 4 stars) I received a Steelcase Leap v1 chair with a wobbly/sinking cylinder, and customer service has offered to resolve this by sending a second chair. I really appreciate how responsive they've been so far. In a few days, we'll see how the follow-though was - so maybe one more star! EDIT: Follow-Up (adjusted rating: 3 stars)______________ Replacement chair is a v2 seat mounted on a v1 base. The lower back firmness adjustment is wonky/ Spring is creaky. The cylinder doesn't sink, but wobbles just like the first chair. I've used these chairs before and never had issues like these. A little disappointed. The customer service rep seemed sincere, and I don't know that they knew the follow-through would be bad, so only taking one star away. Next time I'll buy in person from a local refurb so I can know what I'm paying for. EDIT: Follow-Up #2 (final rating: 2 stars)___________ Bought a replacement cylinder from an OEM, and can confirm the chair was refurbished with wrong parts. New cylinder is solid and doesn't wobble at all, sits at a different height and does not drag on the carpet. It's a completely different shape and size. SO, if you want to buy from Madison Seating, just be aware you might be spending an extra $60 or so after delivery to get the right parts.

The prices are reasonable, but pay attention to the fine print. I'm a verified purchaser of a Knoll Chadwick Chair from MadisonSeating and I had a relatively simple issue with my order that was handled in a poor and unprofessional manner. Specifically I don't like the product I purchased, and I want to upgrade from the Knoll Chadwick to the Herman Miller Aeron. I want to return my $300+ chair and purchase a $500+ chair. Their policy is that I have to pay return shipping ($67 but I'm OK with that) and I have to pay an additional $50 restocking fee even though all chairs they sell are "open box & not in original packaging" to start with. They boldly and prominently advertise on their website "MONEY BACK Guarantee" & "100% satisfaction guarantee with our 30-day money back policy" but the fine print is not buyer friendly. It's the overtly prominent "MONEY BACK Guarantee" that I take issue with. As a buyer I have to pay $67 return shipping and a $50 restocking fee on a $300+ chair (so that's $117 I'm out on the transaction). Just don't promote your guarantee so much as that is misleading! Now the bigger issue. I posted a fair and reasonable review on the Madisonseating website and they REFUSED TO POST my review on their site because they only approve positive reviews? (that's a logical conclusion anyway) I believe the reviews on their website lack integrity due to MadisonSeating censorship of reviews on their site. The biggest names in online retailing don't censor reviews and in my opinion that's the right way to do business. Companies should either post the good with the bad or don't post reviews. Posting only positive reviews is possibly deceptive advertising

I placed my order April 16 and chose ground shipping. Expected delivery was May 5, which was a really long time, but at least they were up front about it. When checking my order status, I noticed it was listed as “Ship Ready” for several days. I emailed April 25 to see if there was any issue or if there was some way to get the order moving. With ground shipping across the country, I was worried it might not arrive by the estimated date. I recieved a fast and courteous response saying everything was fine and that I needed to wait until the estimated arrival time. Fair. Two days after the estimated arrival, I checked the status and it was unchanged. I emailed asking that my order be pulled out of limbo. I again got a fast and courteous response, but this time was told they had a lot of orders and that delayed things. My order should ship within the next business week and would arrive within a week after that. I said I understood things went wrong sometimes but would they at least expedite my shipping to make up for their miscalculation. I was told they would look into it but the next email I got was a ground shipping notice. I thought my customer service rep was professional and courteous but only when I initiated contact. To have such a shipping delay and not communicate it is pretty negligent and I’m particularly disappointed that I offered an easy way to make up for their failure to process my order in a resonable manner by upgrading my shipping and was ignored. My first experience with Madison may be my last. Lets see the state of my new chair when it arrives.

After ordering two items on March 11 we were told we would be notified of shipment as soon as it occurred. They charged our credit card and when I questioned this they said it made me a "priority customer" for shipping. Two weeks later I still had no shipment. I was told their supplier had a system error and that the product would be back in stock in three weeks (April 17). They told me if I wanted a refund I would not be on the list for shipping anymore. We paid off the credit card and still no shipment. Then we received word that the shipment was leaving the manufacturer's site on April 20th. Once the product arrived it was as expected, but certainly not worth waiting SIX WEEKS for. I get rebate checks in the mail faster than that! Madison Seating offered us no additional discounts or other consideration for the delays, just the basic "we appreciate your patience..."