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Madisonseating (madisonseating.com) has 687 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Chris
The customer service at Madison is phenomenal, they always respond in a timely manner and help me with any problems I had. I've purchased chairs from them in the past but on the recent order there was a minute problem that anybody wouldn't have picked up and they sent me a replacement chair right away! The Aeron is the greatest sitting implement ever made
Liberty M.
I ordered a chair from Madison Seating, and they had delays with shipping. It did arrive yesterday, but the box was damaged, and a piece of the chair was broken. It seems FedEx didn't see all the large signs that said "FRAGILE". Thankfully, their support is replacing the chair at no additional cost to me. I'm appreciative of their quick response to this, and hopefully I'll get the replacement quickly since my back is killing me sitting on a step stool at my desk.
Debby Drew M.
Great customer service. I ordered a Steelcase Leap V2 chair from them because it had been recommended to me from a knowledgeable source. I contacted Madison Seating through email about two issues with the chair upon arrival, and they responded right away. (There was a problem with the seat lifting up and down and also a small crack.) I am receiving a whole new chair and I am very happy.
Rama Praveen P.
I got a chair due to working from home situation, I got a back support broken. But Annie from customer service was great, she gave us an option to send a new chair immediately. I highly recommend madison seating.
Y. K.
I purchased a Herman Miller Aeron chair from Madisonseating.com 5 years ago. The chair and warranty were good, and its price was even better. Two years later, a part of the chair had an issue, and I contacted its customer service. It resolved my issue promptly under warranty. That was why I bought another Herman Miller chair from MadisonSeating last month. I strongly recommend this company to anyone and I will buy from this company, if I need a good chair.
Chris G.
I ordered a great chair at a great price, but unfortunately one of the screws was defective (so the chair's arm fell apart). Upon emailing the company, they immediately proposed shipping me a new chair. I really appreciate the quick resolution.
Art P.
Ordered a chair, once arrived, the chair did come in damaged, but the company quickly reacted and advised that they are shipping me a new one. Didn’t like receiving a broken chair, but liked the customer service response and resolution.
Alischia P.
The chair I order arrived damaged and customer service was very helpful in providing a replacement chair very quickly.
