MadisonseatingReviews of madisonseating.com

EDIT******** I posted a 3 star review, because the seat was obviously not "open box" it was used, and resold. I stated the price was good and I would probably buy one again other than the slow (3 week from order to arrival) shipping and the fact they wouldn't credit me the like 40$ for the sale within 30 days of purchase(which I have had more than one other seller do). I thought it was an overall positive review (Cheapest price, but not fastest service) Then I start getting phone calls, within 2 months I had 5-6 phone calls from 3 different people at Madison Seating. Jesus! If you were that worried about your reviews it seems like you wouldn't try so hard to hide the fact the chairs are not new, the shipping might be a little faster, AND YOU WOULD NOT HARASS YOUR CUSTOMERS ----------------- I had originally posted on here back in January. I had posted that I liked my two chairs and that I thought the price was great, but that when I had done my research I was worried after some of the reviews I had found. It took two weeks for my chairs to show up, The chairs squeaked a bit, but I explained that for the price I was totally OK with that, everything else was "like-new". Overall I thought that it was a good experience and I was glad that I had made the purchase. Two weeks later the chairs got a discount for 25$ cheaper than I had paid, and I had sent an email about getting a price match, I recieved a reply that that it would be a possibility and that they would check and let me know. My next reply was that I could not get a price match due to my negative review, I did not see my review as negative, I thought it was honest and primarily positive. that was when Madison Seating got wind of my review and started calling me, my review was "not worded to their liking and I had to change it", or send the chairs back so they could "correct any problems". It took two weeks from ordering to get my chair, I was not going to send it back and be without my chairs because of a squeak. After I refused to send the chairs back, I got called again, then again, then by the sales woman's manager. He said that my review was causing issues and being brought up in their weekly meeting, asked if he could make it right and I could take my review down. I agreed to remove my review, if they would just agree to my original price match request, that I had no problems with the purchase and that I thought the review was honest and positive, he agreed, I took my reviews down. That was a few months ago, and as soon as I took my reviews down, I never heard another word. I never did believe the 5 star ratings on any of the sites, it was all 5 star ratings, or 1/2 star ratings with almost nothing in between. Realize that that is because they harass the people who leave low ratings until they get what they want. I just wonder how many people they got what they wanted from and then did not hold up their end of the bargain.

(The reply by this company is not accurate, I did not ask for a free chair, they did hide the fact that these are used chairs and they also asked me to remove my review in exchange for an item. Very unprofessional reply and unbelievable that they would treat a customer like this.) --My original review-- I am very disappointed with Madison Seating. It all started with receiving a chair with no instructions on how to assemble, I had to go online and after searching without success, I emailed customer service and waited for them to reply with a link to YouTube for assembly, which I could not believe for such an expensive chair. They also sent a part that did not belong to the chair, so I spent I good amount of time figuring out where to put the part, after emailing them they just said it was an error. After assembling the chair, a week or two later I noticed the chair was small and I thought I was not very happy with the chair, so I went online and found a YouTube video discussing how to verify the size of the Aeron chair, which confirmed they shipped the wrong size. I am 6'4, so a small chair would not work. After I emailed them, they did not apologize, they emailed me a shipping label to return it. Which means you have to take the chair down and find a huge box or hopefully you kept the huge box just in case you need to return it. You also need to miss a day of work to stay home during the week waiting for FedEx all day to pickup the huge box. After returning the chair, they said they would immediately send a new chair, they did not, they waited for the chair to arrive and waited about a week to send the new chair, its been a month and a half chair drama. Buy your chair locally, you might find the deal attractive, but they can care less about their customers.

I was so excited to get the daybed I ordered! After a week ago I got an email telling me it was discontinued after they had processed my order. They suggested another daybed (nothing like this one) as an alternative, and it cost $1000 more! Very thoughtful of them, don't you think? Turns out they still have 13 different varieties of this daybed currently on their website for sale. I talked to a rep there and he said, "yeah, they're all out of stock." Poor business practices, very frustrating. Do not order from these people. Share with friends. Upon looking at reviews from Yelp and others…I should never have purchased anything from them.