MadisonseatingReviews of madisonseating.com

Madison has very responsive customer service. My chair is having a problem, but they offered to resolve in a timely manner. I’d buy again from them.

The customer service team is phenomenal, they went out of their way to help me resolve an issue an made sure I was happy. Would recommend as you can trust these guys.

Had a great experience with Madison Seating. FedEx unfortunately lost my chair. They claimed to have delivered it to my front door, though my doorbell camera clearly showed that such a delivery had never occurred. Madison Seating filed a complaint with FedEx on my behalf, and I even provided the time/date-stamped footage from my camera as proof. Unfortunately, FedEx denied the claim, maintaining that they had delivered it to my front door at the stated time, despite video evidence to the contrary. Although Madison Seating did nothing wrong, they sent a replacement chair fairly quickly. It arrived yesterday in great condition. Fantastic chair, great price, and really great customer service. They responded very quickly to my emails, and really worked with me to make sure I was happy. Note: their website (and subsequent order confirmation emails) specifically state that order fulfillment is running longer than usual because of the pandemic. I see a lot of reviews of people complaining about wait times, which seems fairly silly to me. Order a chair at a good price, and set your expectations properly for delivery times.

I went through an ergonomic assessment with my company. I was recommended a particular office chair and Madisonseating based on their selection. This has been quite the process, but the customer service I have received has been phenomenal. There have been delays amidst the COVID-19 pandemic, but they have kept me informed all along the way. I would definitely recommend Madisonseating. They treat you how they would want to be treated and I appreciate that!

Great company, and great customer service. Ordered steelcase leap V2 chair. There was an issue with the chair. It was solved promptly. Highly recommended.

I bought a renewed Steelcase Amia. It's a great chair overall, but I had a problem with the gas cylinder intermittently dropping down when I sat in it. I contacted customer service, they suggested backing out an adjusting screw. Unfortunately that didn't work, so they're sending me a replacement chair. I'm very happy with how they took care of the issue.

Great customer service. Had a defective recline mechanism and they offered to ship a new chair and keep the broken one. So far so good. Thanks for the great service.

I received the chair I ordered, relatively quickly given the COVID situation. There was a problem with it, and while they are also working from home due to COVID-19 they were diligent in responding via email and even called me when I had more questions. They were quick to resolve my issues which was greatly appreciated during these trying times.