MadisonseatingReviews of madisonseating.com

I have had an excellent experience with Madison Seating's support. I ordered a Steelcase Think chair for about $260. It was cosmetically in perfect condition, but the comfort dial had a defect (one of the settings didn't work). Instead of giving me a how to on fixing it, or requiring that i send the chair back for repairs, they have simply sent me an entirely new chair to replace it. They replied within 2 hours, stating that they would resolve it on the next business day. They contacted me by email monday morning and, after sending a couple pictures of the chair, they resolved the issue immediately. I don't think you can ask for much more from a retailer. I'd definitely recommend purchasing and open box seating from Madison because they resolved my issue faster than Steelcase themselves probably would have.

I ordered a chair as a Christmas gift for my elderly father. The chair is gorgeous and perfect except it appears to arrived damaged due to something that occurred during shipping (shipping during the holidays is tough!). I notified customer service over the weekend and got a speedy automated reply that they were closed but would get to it today. And lo and behold, today I received a prompt and helpful email giving me instructions for receiving the new chair.

I've shopped from this company four times. Three times were completely without incident, I got exactly what I ordered, shipping was fast, everything was great. The fourth time they made a tiny mistake- put the wrong chairs in the box. They sent me new chairs quickly and let me keep the old chairs. I have zero complaints, why I keep coming back! Customer service is an easy email exchange, furniture is just what I'm looking for.

I purchased 6 chairs to replace chairs in my office. 5 of the 6 chairs arrived in great condition, as expected. One of the chairs arrived with a broken back support piece which is integral to making the chair fully functional and supportive. I reached out to their customer service team who began the process of sending a replacement chair out to me right away. Very responsive to my request and am pleased with the speed in which this was handled. Will definitely be making purchases again in the future!

Fast response time to our inquiry related to an order and prompt service to resolve our questions. 5/5 would recommend

I ordered an office chair from Madison Seating as they had exactly the chair I wanted at the right price, Unfortunately, the chair arrived quite damaged. I sent their support team a few pictures to show the points of damage. They got back to me in less than a day to rectify the situation to my satisfaction. I was very pleased they were willing to put the customer first and quickly make a bad situation good again.

I ordered a "HumanScale freedom" chair from Madisonseating.com Upon receipt, I noticed some issues in the chair. I contacted Madison Seating customer service and explained the situation. They responded quickly and offered me a new chair. This is an excellent customer service creating trust!

Really like the customer service and the product they provided. Chair is of great quality and very decent price. Very responsible customer service!