MadisonseatingReviews of madisonseating.com

My experience with this company has been awful. I placed an order online for a chair on May 31, 2020. As of July 24, 2020 I have not received it without apology and despite their representations. They now refuse to issue me a refund and I have no chair. UPDATE: After 1 1/2 months, the chair finally arrived in a box with no instructions and ill fitting parts. I have tried to call the company's number and no human answers. This has been a total nightmare.

They sold me an item that was old. They simply repainted parts and they are not certified Herman Miller. Customer service was horrendous. They offered me a $100 credit, when I tried to accept, they rescinded the credit. Terrible business model. No wonder they were sued by Herman Miller.

Moving cross country, we didn't ship our office chair because because Madison said it would be delivered to the new address on time (10 to 15 business days). The order confirmation repeated this time frame. As the end of the time frame approached, we reached out to Madison to confirm it would be arriving (as we had not heard anything yet, such as a tracking number or that it had been shipped) and they said due to Covid-19 delays, it would be an additional two weeks. We thought this was odd given that their website continued to say the same chair would arrive in 10 to 15 days if we were to order it that same day, but oh well. Two weeks pass, and we don't hear anything back, so we again reach out, and they respond that it will be as much as another month before the chair will arrive. At this point we cancelled our order. They clearly do not have what they are selling in stock, and instead of listing them as Back-ordered, they are continuing to sell products with a promise on the site and in the order confirmation e-mails as if they will be delivered on time. Then, they won't reach out to you and let you know your orders is delayed (by months!?!), but will wait for you to contact them. They blame Covid-19, but the issue is that they are promising to deliver something they can't, something they don't have in stock, lying to customers about this, and then stringing customers along. We ended up cancelling our order and buying our chair locally now that we've long since moved cross-country.

Piling on the inventory and non communication issues, I ordered a chair, waited 14 business days, and asked politely for an update. At least, unlike some here, I got an honest answer on the first try. They told me the promo I purchased under allowed me to purchase the wrong thing, they didn't really have it, but they had this other one in a different size, different features, and a different color. At no time in the intervening three weeks did I get any notification whatsoever, and I assume I never would have.

The worst customer service experience I have EVER had. DO NOT BUY FROM THIS TERRIBLE COMPANY. THEY WILL SEND YOU A BROKEN CHAIR THEN DEMAND YOU PAY RETURN SHIPPING

They charged me for shipping to Canada, I waited 3 weeks for delivery, they cancelled the order without warning. Customer services was non responsive. They simply 'changed their minds' about selling the products to me. If you want a reliable supplier who might 'actually' deliver...go somewhere else. UPDATE: they saw this review and emailed me to let me know they would be leaving my company a negative review - just out of spite. That should tell you something about how they operate.

Just like everyone who gave out 1/5 rate. I ordered my chair 1.5 months ago. I didn't get my chair on time that they promised. They told me to wait even more each time I emailed them. The customer service is the WORST. It is so funny that I was the one who sends them emails about what is going with my order. They never give me an email first if it is going to be a delay. Also, they kept changed the shopping due days. If you want to buy an Aeron chair from them, please save yourself from the terrible.

I ordered an Herman Miller Aeron chair on May 8. There is a small disclaimer on the website claiming "please allow additional time for us to respond to your emails and processing your orders". I received an update on my order May 31 stating my chair would ship early to mid-June. I contacted their service team via e-mail, as they are not answering phones, requesting they not ship such that the item would arrive between June 13-20. They responded that they would hold the order to ship after June 22. When I checked today, I was told that my order was now scheduled to ship early/mid-July. I would find this more credible if my friend hadn't ordered a similar chair on May 6 which arrived June 4.