MadisonseatingReviews of madisonseating.com

Purchased a Steelcase Leap chair in March. It saw very little use until this month when my wife started using it while teaching at home. The pneumatic lifter is broken, and gradually lowers when you sit in it until it is at its lowest level. We were told they would repair it if we sent the entire chair back, and paid an additional $75 shipping to send it back to us...that's about $125 round trip for an under-warranty repair. Contacted Steelcase and they identify Madisonseating as a grey market reseller, frequently reselling used items as new or misrepresenting older models as new. The series of emails I had with them can only be described as hostile on their part, with no solution being offered that didn't wind up costing us significantly. In addition, the warranty on their site states "All items sold as new will include a (1) year warranty from the manufacturer directly." This is patently not true, as we discovered when we approached Steelcase. They are NOT licensed resellers and cannot offer this warranty. We will be reporting them to the Better Business Bureau. Buying from them is NOT recommended.

TL;DR was repeatedly told order would arrive at 14 business days - at 13 business days I'm told it's backordered over a month. I placed an order for a new chair as I've been experiencing a significant amount of neck and back pain since working from home full time. Was told it would ARRIVE in 10-14 business days. Sent three emails checking in on this to confirm it was in stock and on time to avoid lost time due to a backordered product. CS only responded that the delivery estimate was 14 business days - no further info - dodged the question about whether it was in stock. At 12 business days with no change in order status I inquired again, was told that "we have had some delays due to Covid" and that my order is scheduled to ship out later this month. That means it would be over a month since I placed my order before it even shipped to me. Definitely not the 14 business day DELIVERY time I was repeatedly assured of. I requested my order be cancelled and I'll be taking my business to someone who is more transparent and honest.

I purchased a "Mirra Chair Latitude in Black Red Seat by Herman Miller" from Madison Seating early August for my father's birthday and the entire experience was very unpleasant. Not only did the chair arrive with a large tear on the seat itself (rendering the chair unusable) -- the screws on the chair were worn down making it difficult to disassemble for return delivery (as per their directions). Ultimately we ended up SPENDING money to send back their defective product, TIME arguing with their terrible customer service, and because of a lack of stock NOW, we don't even have the chair. AVOID AT ALL COSTS.

I had ordered a Steelcase chair and it came broken(Not going up and down) and with bad fabric. I wrote them about this issue and sent them a video of it being broken. They offered to send me a replacement chair only if I wrote them a review here. As I told them, this site makes you agree that you are not being bribed, but I would be happy to write a positive review if I received a working chair. They then withdrew their whole offer and wont acknowledge the bribe.... This has to be against the law and they are SKETCHY.

Ordered a Steelcase Leap V2. After a month of delays despite the site stating it was in stock, we received the shipment and it was a Steelcase Leap V1 (a much older model). Contacted customer service and requested a refund. They offered 50% if we kept the incorrect product or they would do a full refund when they received the incorrect product back. This was not agreeable as they were holding our money hostage based on a mistake on their part. I initiated a charge back and they stated they would SUE US with a law firm in New York.

Whatever you do, do NOT buy this chair and do NOT buy any product from Madison Seating. I paid $383.09 for this chair. It felt decent at first, but then I started feeling pain in my back, neck and shoulders. I figured it might just be my body adjusting. Nope. After three weeks, the pain got worse. The highest setting for arm rests are way too low, forcing me to lean forward, putting strain on my neck and shoulders. There’s also no way to keep the chair from leaning back. I decided to return the chair. I emailed Madison Seating to tell them my intention to return the chair. They informed me that despite their “Money Back Guarantee,” they would be charging me a $50 “restocking fee” to return it. When I asked for a return label, they informed me that I must pay to return the chair. Well, it turns out, due to the size and weight of the chair, USPS won’t even ship it, and FedEx wanted $298 for the cheapest option. UPS wanted almost $400. So here I am left stuck with a chair that causes me bodily harm. I’ll try to sell it on Craigslist. I’ll buy a new chair at Office Max or Amazon where I can easily return it if I’m unsatisfied. But I will NEVER buy another product from Madison Seating EVER again. Don’t be fooled by their non-existent return policy and “money back guarantee.” What a scam.

Don't bother buying from Madison Seating. Like many others recent complaints, I placed an order for an open box Herman Miller Aeron chair that I never received. I placed the order on 6/19/20. The order confirmation email indicated "all in stock items is 10-14 business days from the order date." Yes, the banner on their homepage indicated "Due to the unfolding situation with COVID-19, please allow additional time for us to respond to your emails and processing your orders," which was certainly understandable. Everything after that was just poor business practice. After 7 days, I realized I hadn't received anything from them and that I hadn't even been charged yet, which concerned me. After reaching out by email again asking for an update, they responded a couple days later with canned response that "...we ask that you allow an estimated 14 business days for delivery from the order date. (Business days do not include weekends or legal holidays). And that tracking would be released at that point and reiterated you would not be charged until shipping is scheduled for release. Fair enough, but at this point you should ask yourself why an e-commerce business isn't charging for an order until it ships... it's because 1) they don't have the product inventory and / or 2) they have become so accustomed to unhappy customers from not being able to deliver a quality product on time, that they don't even bother processing the credit card, which probably reduces charge back costs, etc. This tale goes on and on. After waiting beyond the 14 BUSINESS DAYS, which was really 3 weeks at this point after a holiday in there, my next email goes out asking for a status. That's when the lies started. That is when they started playing the "coronavirus" card, indicating that they have had delays due to the virus impact and that my order was now scheduled to go out "Late July" (which was another 2 weeks away). "Late July" comes and goes and I have to email again asking for a status. They play the "coronavirus" card again and now state the chair is set to go out "Mid/late August." It was at that point I compared to the other user reviews and decided to cut bait and run. I canceled my order and fortunately they had never charged me. Based on those who did actually get a chair, I wouldn't bother. How in today's day and age can an e-commerce company go 48 DAYS, 33 BUSINESS DAYS, and not provide ONE SINGLE PROACTIVE piece of communication around status beyond the initial auto-generated order invoice / confirmation?? Every company in the world has experienced supply chain disruption due to the pandemic, yet most every other one I have dealt with could handle their business. You sell office chairs & furniture in the middle of a pandemic forcing more Americans than ever to work from home... now is your time to SHINE. But nope. So, by the way, since I know Madison Seating will come rushing to their defense of my review and play the "coronavirus" card again and reiterate that I was never charged, let me tell you about another experience I had with them... Before ordering the open box Herman Miller Aeron that I never received, I actually had ordered from them before and should have known better. However, my rationale was that I needed a chair to work from home, and even though they had screwed up my order before so bad I should have never used them again, I actually said to myself, "their customer service did eventually fix the problem, so at least I know who I'm dealing with." My bad. Big mistake. See, back in 2011, I ordered 2 office chairs from them as well. They were knock-off Eames styled "Lieder" chairs manufactured by ZUO Modern. They arrive in heavily damaged boxes and so began the customer service. I sent pictures. I didn't even have to unbox the chairs; the damage was so bad I could see and photograph both damaged chairs without even opening the boxes. Oh, and also, I could tell they sent the wrong colors. They sent FedEx to retrieve the chairs and sent a replacement for one of the chairs, which arrived damaged again and I refused it again. At that point my wife decided she didn't even want one anymore, so I requested and was eventually issued a full refund for one of them. The other replacement arrived about a week later and still had some minor damage, but at that point I was tired of dealing with them and just kept it. So, no... they will blame coronavirus, and point to their great reviews on sites like eBay and other marketplaces (where fraudulent reviews are a dime a dozen), but this was not an isolated incident. Buyer Be Warned. I'm now going to pay full price for a brand-new Aeron from an authorized dealer I can trust, because I'm fortunate to be able to do so right now and my piece of mind and time is worth more than Madison Seating's cut rate service and products.

I ordered a desk chair from them, got an email stating that it would arrive in 10-14 days, or they would let me know if it was out of stock. After 18 days, I had heard nothing. My order status was "open." I cancelled my order and am now looking to find the chair somewhere else after working from a wooden kitchen chair for 3 weeks.