MadisonseatingReviews of madisonseating.com

I recently purchased 2 Steelcase Leap V1 Chairs. One was perfect, the other had a few issues. I reached out to customer service, and they replaced the chair to make it right.

The chair arrived damaged and Madison Seating resolved the matter after going back and forth.

Madison Seating has great quality chairs at a great price. We did receive a defective chair in our bulk order. Their customer service was quick to answer my questions and will be shipping a new one out to replace the broken one at no additional cost to us. We will definitely use them again in the future for our office needs.

Had a problem with a Herman Miller desk chair I ordered. They replaced it with no hassle, as promised.

We bought 2 chairs via their Ebay page. One chair came is great condition and the other got damage in transit. It take a while to get support to reply but I understand as it was a holiday. Support reach out to get my chair replace. Overall, I am happy with their service.

When I received the chair, I noticed that sitting in it, I felt like it was tilting to the right. I used a level and found that the chair tilted to the right. I contacted Madison Seating; they were very responsive, accommodating, and courteous. Madison Seating replaced the chair. If I need an additional chair, I will contact Madison Seating again.

TL:DR Madison customer service was quick to respond to an issue with a chair I ordered, and we came to a good resolution to the problem. 5-star resolution was achieved. I ordered a new office chair from Madison Seating. In just a couple weeks' time, the chair showed some defects in the upholstery which were likely to keep getting worse. We discussed possible resolutions to the problem and they ended up taking care of everything in a great way. It was a 5-star resolution from Madison after the frustration of my new (and otherwise great) chair having an issue.

Excellent customer service! I received a chair with a broken piece, probably damaged in shipping. The broken piece cannot be repaired. They offered to replace it for free. Looking forward to receiving the replacement Leap V2 chair.