MadisonseatingReviews of madisonseating.com

This is my second purchase from Madison Seating. Both times I received defective merchandise.I would not recommend purchasing a chair from this company despite their very cheap prices. You get what you pay for apparently. I purchased a Humanscale Freedom Task Chair that arrived with a broken Upper Back Support, a load-bearing structural component. The chair was non-functional as delivered. This is not a cosmetic defect or assembly error. The Upper Back Support is pre-installed and requires no customer assembly. Their initial resolution was a 50% credit to keep the broken chair. I countered with a reasonable alternative: accept the 50% credit plus the replacement parts needed to restore the chair. They declined without explanation. When I mentioned I would me leaving a review of my experience, they immediately withdrew the credit and called my complaint "escalating unnecessarily." Their position changed solely because I exercised my consumer rights. They attributed the damage to carrier mishandling. I dispute this because the Upper Back Support is internal and would require significant external box damage to break in shipping, which was not present. This mirrors a pattern visible throughout their Bureau of Better Business reviews, where defects are consistently blamed on customers or carriers rather than product quality. I returned the chair and initiated a credit card dispute, as I no longer trust this company to process my refund in good faith.

3 weeks after ordering, NO CHAIRS. Crazy thing, I placed an order to actually get chairs. 3 weeks later, no notice of shipping, no chairs. Wondering if I was scammed? In today's modern world, with as much advertising as they hit you over the head with, you'd think they were in stock?

Bought a refurbished chair. They sent the wrong parts. Won't help. Astoundingly rude.

Don't buy from them - they sent me two broken chairs - so much work to send them back -

Do not buy from here!! I received a Herman Miller Aeron chair with 3 broken off pieces and a seat that doesn’t adjust. They said I can return it, at my own expense which is hundreds of dollars. Their website states they will Provide a shipping label but that isn’t true. And their customer service sends a passive aggressive email denial and tells you go pound salt.

Do NOT order from Madiston Seating. They do not support their products and are rude and argumentative. This has been my worst buying experience ever.

I purchased a refurbished Herman Miller Aeron chair for $559. It arrived with multiple defects: a gas cylinder that drops unexpectedly and arm assemblies that wobble and won't lock. When I contacted Madison Seating to arrange a return, they refused to schedule a pickup and instead demanded I source my own packaging materials, threatening fees of $100-$675 if the chair wasn't packed to their specifications — at my expense, for their defective product. I offered to make the chair available for pickup at my address. They refused. I filed a chargeback with Chase, who ruled in my favor. What followed was a weeks-long campaign of threatening emails and voicemails: repeated accusations that I was committing fraud, threats of small claims court, threats of collections, and — most seriously — an email stating they would send a deputy sheriff to my home address. Sheriffs do not respond to civil furniture disputes. This was a false legal threat designed to intimidate. On the same day Chase ruled in my favor, they called to accuse me of fraud again and threaten small claims court. They also repeatedly described themselves as a 'small family business' — public records indicate they operate multiple locations with approximately $16.8 million in annual revenue. This appears to be a pattern, not an isolated incident. Check BBB, Sitejabber, and Trustpilot for strikingly similar experiences. If you've had a similar experience — threats of sheriffs, fraud accusations, or small claims intimidation after disputing a defective product — consider filing a complaint with the NJ Division of Consumer Affairs at njconsumeraffairs.nj.gov. Documented patterns matter. The chair is still here. I offered pickup from day one. They refused. Draw your own conclusions.

Purchased what I thought was a new Herman Miller Aeron in August of 2025. Within 6 months, cracked pieces of plastic fell off the underside and the chair piston started to spontaneously release. It was also impossible to tighten the tilt-back control. Was informed by a local authorized repair company that my chair couldn't be covered under warranty BECAUSE THEY STOPPED MAKING IT IN 2002. So, it turns out that I purchased a chair that was actually OLDER than the Aeron I was replacing! Rechecked all of my sales receipts and emails and confirmed that the words "used" or "refurbished" were never used to describe this chair. And don't get me started on their return/warranty policies - you pay for shipping both ways - easily more than the cost of the chair itself. IMO, these folks are liars and thieves. Oh - and did I mention that they have been sued by Herman Miller MULTIPLE times and are theoretically operating under a consent decree, which they are clearly breaking? They should have been shut down by the NJ AG years ago.