MadisonseatingReviews of madisonseating.com

I was so excited to purchase a chair from this company! When I bought it I was informed that it would be shipped in 10 to 14 business days. After I hadn’t received it I emailed them and they informed me that it would be shipped by the end of the month. I emailed them again at the end of the month at which time they informed me it would be shipped in the middle of October. I recently emailed them and they informed me that it would be shipped mid November. They never reached out to me to tell me that the shipping will be delayed I had to contact them. When you call in to talk to someone it says that they are experiencing Short delays in shipping. 2 1/2 months is not a short delay! In addition when I went to look at the shipping times as if I was purchasing a new chair it’s still says 10 to 14 days. I believe this is false advertising. If they know that there are delays in shipping because of Covid which is understandable, they should be transparent about that when you order the chair. After I complained and asked to speak to a manager, they canceled my order. I have purchased things from several companies that have delays because of Covid. Again, that is completely understandable but these companies are transparent about it where Madison seating is not. I am so disappointed in the customer service and that they canceled my order without asking me if I would like my order canceled first. I would highly recommend that you do not do business with this company. If anything, I hope that they update their website and their phone to be honest with consumers. I also hope if there’s going to be delays that they reach out to the consumer ahead of time and let them know. After I reached out to Madison Seating about cancelling my order when I did not wish for it to be canceled, they said they did not want to do business with me because of my reviews on social media and to find another vendor. I had asked to speak to a supervisor and that request was never filled. Canceling my order without asking me if I’d like to cancel feels like a breach of contract. In their first email they stated they were canceling it because they could not ship the chair when I needed it and in the second email they said they canceled because of my reviews.

I ordered an "InStock" chair. After 14 days with no communication I contacted them only to get a recording that due to COVID they were working from home and only e-mail support was available. I sent e-mail that went unanswerd for a few days and then got a canned response that due to COVID things were delayed would now be 14 - 21 days. 7 more days and I inquired again (also asked for a phone call) - now I got a canned response that they were delayed in getting parts.... What parts do they need for an InStock Item????? I asked and they replied again, waiting for parts. Clearly the item was not really in stock - they are selling goods they don't have. The whole thing was a waste of my time (and my back-ache).... Do NOT bother with this company. Order from one of the many other chair vendors on line that actually have inventory to ship. Yes, you'll pay a bit more, but you'll actually earn that money back in the time and angst that you save.

Ordered a Herman Miller Aeron on August 14. It never came. I sent 2 emails asking the status of the order and just got vague response emails saying it had been delayed "because of COVID" but then asked to just cancel it because I was sick of waiting and it is now cancelled. Disgusting disgrace of a company that should never be shopped from

They're either a shady business and/or they are using COVID as an excuse. They just bank your order and don't communicate true status. They are not proactive about telling you when your order will ship, is even in stock, miss multiple shipping dates, and when you contact customer support they use COVID as the excuse. Sure allowances should be made for COVID, but their true problem is basic poor inventory management and shipping communication.

I ordered steel case leap v2. The chair is solid, but unfortunately mine came with a defective cylinder. Madison seating customer support was very responsive and was able to get a replacement for me. Unfortunately, the replacement is also broken! The mechanics that make the chair move/recline require force to move.

The company repeatedly lied to me about my order, leaving me without a chair when I needed it. They basically sold me a chair they did not have, and then kept telling me it was coming.... this one one for about 2 months before they cancelled my order without explanation. Since they kept telling me it was coming I didn't order a chair elsewhere. Until Madison Seating cancelled on me, then I ordered a chair elsewhere and I received it 2 days later. I ordered an Aeron, which they keep listing more of for sale... so why couldn't they send me one???

After ordering a refurbished chair on 8/9, I allowed extra time for delivery understanding these are difficult times. After reaching out to customer service end of August, I was given an eta of early to mid September for a ship date. Now mid September, I reached out again and am now being told end of September. It appears these products are not in stock and have cancelled the order as I fear the product I chose was not an available item when bought and cannot be sure what product I will be sent as it will be another item. Filing a BBB report for deceptive business practices.

I fell into the customer service abyss that many talk about -- I ordered a chair on the 27th of August 2020. I received no confirmation or update at all and when I enquired on 9/13 regarding my order, the cancelled it. Very sad and very poor. Low reliability and overall, just very disappointing.