MadisonseatingReviews of madisonseating.com

Don't waste your time! I tried to purchase a Steelcase chair - only to find *AFTER* checking out that there was a 10-14 day time BEFORE shipping (not including holidays and weekends). I inquired about this and was told that's their policy and due to covid (isn't that a convenient excuse) there wasn't anything they could do about it. After some back and forth, where I then learned it would be 18-30 days before my item even left their warehouse (making the lead time 4-6 weeks for an in stock office chair), their customer service responded that I seemed unhappy and would I like to cancel my order, which I did. Terrible service, and terrible experience overall. The whole experience feels like I was dealing with people in China or India selling knocks offs but who knows? Update: I received an email from their "customer service" team after telling them what a terrible experience trying to buy a chair from them was: Hi Dawn, WE feel the same way about you. That is why we reported to online merchant services so other vendors can read about our experience with you and decide if they wish to fulfill your online transactions. You may find that your online orders will start being declined or unfulfilled. We can only hope that this year will bring you more joy and less anger, more compassion and less vengeance, more kindness and less rage. The Team at Madisonseating

I bought a Steelcase Leap V2 chair from this store. The air cylinder broke (all the air leaked out) and the chair would no longer stay up. This happened within the advertised warranty. I contacted their warranty department, provided my receipt and description of the problem and requested a new air cylinder. They told me they couldn't send me a new cylinder unless I shipped them the entire chair and it would cost me a $150 round trip. I said that is ridiculous since the full retail cost of the replacement part is only $59. They said they would ship me the part if I was willing to pay them the $59 plus shipping. I asked them what is the point of their warranty if they are going to just leverage very expensive mandatory shipping charges to avoid every having to fix anything.

I purchased a chair and three months later it had not arrived. When I reached out to inquire about its status, I was lied to and told that I had been reached out to previously to confirm my order. First off, why would I need to confirm my order? I ordered the chair, therefore I wanted it. Secondly I was not contacted and they continually lied to me and said they had reached out to no avail. When I called they did not call back. When I emailed I only got automated replies back. Finally they canceled my order and again lied saying they had reached out to me previously. This is honestly the worst customer service I’ve ever experienced.

Placed order, kept checking up after no change in status - after 6 weeks they just cancelled it. Don't waste your time! Pay a couple bucks more and actually get a chair out of it

Took 4 months for chair to arrive when was supposed to in 10-14 days. I tried to cancel my order via email multiple times but they told me "all sales are final". Completely contradicts their allow returns for 30 days. Highly manipulative, deceitful, and disingenuous. Madison Seating should be associated with all connotations of "black market". They then charged my credit card when it finally shipped even though I requested to cancel the order multiple times. Dodged every question I asked them. Chair arrived not what I ordered. Broken on delivery. They then threaten to call police on me for theft, threaten to sue me, and all at the same time their terms of service say neither party is entitled to a lawsuit. More than deceitful, intimidating and incompetent as well. Herman Miller hates Cohen and this company for good reason. Absolutely ridiculous.

Dealing with Madison Seating was a HUGE mistake. Took 2 1/2 months for the chair to arrive, during which they blamed the delay on Covid & FedEx - not them. When I questioned their veracity, they said they had responded to me promptly. Response isn't resolution! Then the chair arrived today and it doesn't function. The controls don't work. I asked a colleague who has this exact chair to help me, and he said it wasn't working. Shipping it back for a working chair will cost over $220. PLEASE, DO NOT DEAL WITH THIS COMPANY. THEY ARE SELLING DEFECTIVE CHAIRS AND THEN TURNING THEIR BACK ON THE BUYERS.

I purchased a "new" office chair from Madison. about 8 months later the seat cracked. I called Madison. They instructed me to disassemble and mail back to them. Upon disassembling I found the glue marks in the seat where it had previously been repaired and hidden under the cushion. They had in fact sold me an remanufactured or repaired chair as new. Be very careful dealing with this company.

SCAM, this place is a SCAM. I purchased a Steelcase Leap V2 due to the affordable price, and I was totally expecting and okay with minor cosmetic issues. However they sent me a chair with a broken recliner, it lets out a horrendous metallic clunk when I lean back past 2 inches, and again when I lean forward, and it isn't an issue I can fix by simply greasing the chair. Now most businesses would say "dang that sucks, let us ship you a replacement" but oh no, NOT MADISON SEATING. Nope, they tell you they will refund it if you ship it back to them, emphasis on you, the customer, who gets to foot the shipping bill. Which from Washington to New Jersey is only $200, almost half the price of the chair. False advertisement, broken chair, and what seems like the scammiest return/refund system I've ever encountered. STAY THE HELL AWAY FROM MADISON SEATING. There are other places you can buy refurbished Steelcases, do some research and avoid Scammison Seating.