MadisonseatingReviews of madisonseating.com

We had been ordering office furniture from them on occasion, but no more! We ordered a refurbished Humanscale Freedom chair, which broke within months of normal use. A key part of the metal frame just broke off. On our first attempt to get service, they informed us we could return it (at our cost, roughly $70 via UPS) and if they could not fix it, they'd send a replacement -- again at our cost (another $70). We could not afford that at the time, so we waited a few months until we could. On our second attempt, we were told they only covered things like hydraulics, not faults in the metal frame. They sent us the warranty text, which confirmed that we were f***ed. Moral of the story: Yes, I know, we should have studied the warranty. But we had no reason to believe that Humanscale products had this serious a flaw. (We contacted manufacturer, who disclaimed any responsibility for refurbished products. Thay also said that Madison Seating was not one of their authorized dealers.) BUT EVEN IF THE FLAW HAD BEEN COVERED, WE WOULD HAVE HAD TO PAY THROUGH THE NOSE. Bottom line: These guys offer substantial discounts but have next to zero interest in your business. They could also care less about the implications of their "support" policies. To save a couple of hundred bucks on a technicality, they are willing to risk thousands in lost sales. We hope that includes you. Please shop elsewhere. REPLY TO MADISON SEATING'S REPLY: The chair did not break because of "misuse." It just broke, after about 2 or possibly 3 months (not "many months") of normal use. We emailed them immediately, were told we could return it (at OUR cost) and get a replacement shipped (also at OUR cost). Since we could not afford that, we tried again later, as explained above. After the second attempt, we did not contact or threaten them in any way. We never threatened to "bad mouth" them on social media. This truthful review on Trustpilot is our one and only comment on their terrible customer service. (We are not alone. Madison Seating's Trustpilot reviews are 30% BAD. The company's replies are replete with accusations, defensiveness, and poor excuses.) We will never shop with them again, and we hope you avoid them as well.

Since I have been working from home from the beginning of Covid, I was excited to upgrade my office chair with some money I was gifted for Christmas. It looked like Madison Seating had a lot of chairs in stock on their website. I placed the order the day after Christmas and I got an email saying the order would ship in 10-14 business days and I would be informed if the item was out of stock. I patiently waited for a month with no communication. When I finally emailed them, they informed me the item was out of stock. I was then put on the "priority" list for when the item was back in stock. I waited 2 more months with zero communication, and I finally emailed them again and they let me know a more expensive chair was in stock if I wanted it. I cancelled my order and ordered the same more expensive chair they suggested from a competitor and it shipped THE NEXT DAY. I understand that there are supply chain difficulties but it's completely unprofessional to leave someone hanging with no communication for 3 months. They should at least update you on your order every 2 weeks or so. Moreover, it feels like false advertising to make your website look like so much is in stock when there is nothing available. The only good thing is they don't charge your credit card until your order ships.

Madison Seating took my money and I received nothing! We are a small firm, and I splurged on seven Aeron chairs for our team. After waiting nearly two months, I was told the chairs were delivered - but they weren't. The office was fully staffed, including myself, when the chairs were supposedly delivered. We would certainly have noticed if seven chairs had arrived. A review of the building's security footage shows no deliveries at the time. Madison refuses to issue a refund, send additional chairs, or cooperate with FedEx's investigation. They won't even take my call as calls are only for new customers. Madison's rude and nameless e-mail responder (the only communication possible) has given multiple contradictory responses, including that since FedEx said marked the packages as delivered, they are prevented from filing a claim. Interestingly, I was able to file a claim - but FedEx keeps telling me to have the shipper, Madison, contact them. But FedEx did tell me that Madison only tendered four boxes (one per chair) - not the seven they told me. FedEx is now trying to track down what happened to the other chairs. AVOID AT ALL COSTS - Don't let this happen to you. UPDATE: Four of the seven chairs finally arrived. As Madison Seating would not cooperate, it took many calls to FedEx to get someone senior enough to approve an exception and trace the shipment without the shipper's approval. They went to the wrong address. Three chairs are still missing. FedEx says they were never tendered to FedEx. I was suspicious of the chairs and asked a Herman Miller rep to look at the four that arrived. Apparently, the Herman Miller rep believes they are a refurbished version of the Aeron chair model that was discontinued in 2004 -- 18 years ago! Update 2: I disputed the charge with my credit card company. Suddenly Madison Seating started taking my firm's phone calls and agreed to refund me for the three chairs that never arrived. I also received documentation from FedEx that Madison never shipped the three chairs. It's still unclear 1) Why did Madison only ship four chairs when I paid for seven chairs; 2) Why did they refuse to cooperate with FedEx's investigation; and 3) Why does Madison Seating sell 18+ year-old refurbished chairs without disclosing they are used and very old. If I hadn't disputed the charge with my credit card company, I would have been out of luck. Life is too short to do business with such a morally bankrupt company. The state attorney general should shut the firm down.

I placed an order for a chair that was supposedly in stock. The chair took 3 months to ship. Blamed Covid. 13 months after the chair shipped, the rear frame cracked. I contacted service and was told there is no warranty for that. I was then told if it was to be serviced I have to ship the entire chair back at my cost. I asked if I could get a warranty part, answered no. When I contacted Herman Miller (manufactuer) I was told Madison Seating wasn't an authorized dealer so I didn't have any options with them on warranty other than to buy new parts. Worse, after I posted a negative review to Madison Seatings Site, I received a threat to counter review me individually and negative review my side business as retribution. They accused me of using social media to bully them. I'm posting reviews about this vendor so people know what to expect. Buyer Beware....

I bought a chair that was listed as in stock at the beginning of January. Their website and receipt email said that products will be shipped in 10-14 business days. When I heard nothing in that time frame, I contacted the company. THEY WILL NOT TAKE ANY CALLS ABOUT SHIPMENT, only calls for new orders. If they already have your money, you are told that you must contact them through email only. I sent and eventually got an email back, saying, so sorry, with COVID their shipping will take much longer and my chair would be shipped in early to mid February. They have since tried to cover their butts on various sites by saying they have told people that it would take longer. However, at the time I bought the chair both the website and the receipt email very clearly said 10-14 days for in-stock items. It's mid-February, and it's the same song and dance routine. I emailed and I called the company, despite their autoattendant saying that existing order issues will only be handled through email. I got someone right away, so... so much for not having people available to handle issues. Of course, I got the same garbage, saying that they can not provide any shipping information or a refund by phone, only via email. I noted that the people handling emails have telephones too, so please connect me to the person(s) who is handling emails. Of course, it was the same thing repeated over and over... can't give information about shipping, can't cancel and refund a purchase that hasn't been shipped over a month after the initial promise, can't connect a person to anyone who can discuss it... EDIT WITH REGARD TO MADISON SEATING'S FALSE RESPONSE: 1) The buyer was informed of a delay weeks later, only after the buyer called to find out why there was a delay after 10-14 days was promised on the site and in the receipt email. 2) The buyer did not email "over and over again." The buyer emailed twice - once after the promised delivery time frame passed, and once after the SECOND promised delivery time frame passed. That is what people do when a company breaks its promises about delivery times. We find out why the company has not fulfilled the purchase, so we can take appropriate action. Nice try, though, Madison Seating. 3) My ONE call was not answered "efficiently" - unless you count stonewalling by saying they can't give a better delivery date, can't refund a purchase, and won't let you talk to the shipping department, and you can only correspond on existing purchases with a mystery person by email. My 2 emails were answered in a relatively timely fashion, but since one of them contained another falsehood about delivery timeframe, nope, no credit given for that. 4) The review is completely accurate, darlings. A quick scan of reviews all over the Internet shows that (a) a huge portion of Madison Seating's customers have had a horrible experience with either quality or delivery, and (b) Madison Seating has a habit to try to immediately answer and vilify negative reviewers. I was expecting this. I hope other folks who read this review, decide to buy anyway, and have a bad experience will do the same as I did now - ANSWER the false statements in the Madison Seating response that will be coming.

Customer service is a joke. I ordered one chair to test it out and see how my staff would feel about the chairs. I needed 5 but this was supposed to be just a test. They sent me 2 chairs instead of 1. I then asked to return them and they wanted to charged me $200.00 per chair to return them. I asked if I could drop them off somewhere to save on the shipping and they gave me their warehouse in NJ. So I packed up both the chairs drove from NYC to Elizabeth. I get there and they don't accept returns at the warehouse and I'm told to leave the premises, that I'm trespassing. Complete waste of time and money ordering from this place. Save your time and money and go somewhere else.

I ordered a chair on 11/29. I was told it would ship within 10-14 days and I would receive an email when it was ready to ship. Then I was ghosted for months. When I finally followed up they said there were covid delays and it would be shipped mid Jan. While that's understandable - everyone is experiencing staffing shortages, what is not understandable is why they refuse to notify customers of delays. Finally, mid Jan rolled around and I was not notified of my product being delayed *again*. When I followed up again they said my product was not in stock and they had no idea when it would be available. They offered me the option to *purchase* a more expensive product. Really? an upsell attempt after all of this? Why would I give this company more money when they sold me a product that never existed? I ended up cancelling my order. It stinks that I waited 3 almost 3 months for something I never received. ETA: the reply from them shows how they continue to scam and lie. 1) they told me the chair would ship mid-January so I patiently waited, and when I followed up they said they didn’t have the product - it basically didn’t exist. (Per their words: “we do not have a restock date at this time”). I know times are tough and supply chains are stretched so I opted to be patient, but have no tolerance for being mislead. 2) if you go on their site, the chair will say “in stock” (so I was not knowingly purchasing a back ordered product) 3) I was only informed of delays when I messaged THEM. Their reply implies that I was kept informed the entire time which is completely false.

Much like others on this page, I too was almost a victim of Madison Seating's fraudulent office furniture sales scheme. On their site, they state that they have the chairs in stock and at a considerable discount due to being "refurbished". They have a minor warning about how there may be some "delays" due to COVID-19, but nothing specific about how it is affecting their ability to fulfill orders. So, on to my experience: I ordered a Herman Miller Embody from them at the end of October 2021 for about $900. I received an email stating that there would be up to a 2 Week wait for all in-stock items to be shipped. This was not published anywhere on their website, but I figured it was understandable that it might take a week to get it all together, boxed, and shipped. I created an account on their site so as to track the progress of the shipping. Being an obsessive type of buyer, I was checking the status daily to see when I could expect my new chair, but by Nov. 9th there had been no change or movement on the order. I started to look around on other review sites to get a measure of how this company handled its business and what the experience was of other customers who had purchased in the past. Looking on the BBB, TrustPilot, Reddit, Facebook, and other review sites yielded surprisingly BAD experiences. The number of reviews detailing their shady practices, low-quality refurbished product turnaround, and their bullying tactics had me quite concerned, so I went into the situation very aware that this whole purchase may be the beginning of a scam. I emailed them on Nov 9th requiring a status update on my order and making it known that I had checked out the review sites and their reputation was not stellar. However, since I had already placed the order, and if it was actually on its way, I was willing to work with them to complete the order. I was non-plussed about the fact that they had already deducted the cost of the chair from the Debit Card that I used to process the order, but was willing to give them the benefit of the doubt if they completed the shipment. The reply I received back extended the wait by ANOTHER 3 WEEKS, which I had not been informed about. I had already waited a week and a half, so I asked if they meant that I needed to wait 3 weeks instead of the 2 weeks they sent in their initial email. I was told, no, it would be another 3 weeks ON TOP of the time that I had already waited. They attributed this to the alleged short staffing that they are suffering because of COVID: something that they were NOT AT ALL transparent about when I initiated the order. So by this point, this company had: - Stated that these items were "in stock", yet somehow took 5 weeks to get it prepped and shipped - Already deducted my bank account for the total of the chair and shipping - Did not inform me at any point (without my own prompting) that the chair would be delayed another 3 weeks on top of the 10-14 days that they stated in their order confirmation email. After the email exchange informing me that it would be ANOTHER 3 WEEKS, I sent them an email stating that I was very displeased with the new development in shipping, and that their company was beginning to become (in my mind) extremely untrustworthy. I decided that I would retain my order with them, but demanded that they stuck by the Dec. 1st delivery date. This got no response from their "Customer Service" department, but I let the matter lie for the evening. That next day, I went on an even deeper dive on the internet and found a comparison site where they compared a chair from Madison Seating to another company's refurbished chair, and the chair from Madison Seating was positively *grotesque*. It was poorly refurbished, not up to the standards that the Herman Miller sets for their chairs, and (as it was coming from across the country) I would have no recourse if the chair actually *did* arrive except for expensive shipping to an untrustworthy company. I decided then and there to cancel my order the next day. In the email the next day, I was courteous but firm and demanded that they cancel my order and issue me a refund notice on the purchase (because I was foolish and used a debit card to purchase the chair, which had less protections than a credit card). But I also told them that I would open a fraud investigation into the charge if they did not return the funds to me and cancel the order. Lucky for me and by using their own words on their website against them, they did so promptly and I was issued a refund to my card which processed appropriately. You would think that would be the end of my story, however, it does not end there: I am the boyfriend of A. Robertson who left a review below, and her story is COMPLETELY TRUE, and Madison Seating is LYING in their statement about her experience. This is truly a poorly run company, who should not be trusted AT ALL.