MadisonseatingReviews of madisonseating.com

Their customer service is great! I received a beautiful dark blue Leap V2, but unfortunately one part of the plastic was broken in an un-repairable way. I'm not sure if this was due to shipping or not. After emailing them, I received a reply within an hour with a couple of options. After a few emails they have a replacement chair in the mail and ready to go! While I did receive a damaged product, they have made a great attempt to remedy the situation very quickly which I appreciate. Besides the broken part, the chair is actually very beautiful and clean. Looks brand new. If my replacement looks as good as this one, then I'll be absolutely thrilled! A++ Customer Service

Madison Seating goes above and beyond to ensure their customers are satisfied. They were extremely responsive to any questions and concerns I had about their chairs both before my purchase and after I received it. I am happy with how everything turned out. This company’s dedication to ensuring customer satisfaction should be the standard for all companies these days.

We bought 2 office chairs and one chair came damaged from shipping. They asked for pictures. Once those were sent they told me to keep the damaged chair and they would ship out a new one. Unfortunately the damaged chair is in the trash but they were easy to work with and a new chair is on the way.

Company stands by its products. Bought an Aeron chair several years ago and it was great. Recently bought a Steelcase Leap V2. I had a problem with the chair and they quickly responded to my concerns and are in the process of rectifying the matter. I would recommend them if you are looking for a refurbished chair.

Overall a pleasant company to work with, I have run into an issue with my purchased product. However after reaching out to Customer Service with Annie, I'm finding myself with a new company that I look forward to working with again. With quick resolution and responses I have no complaints. It's nice to find a company that can offer honest pricing as well.

Excellent products, great prices, and I received the chairs nicely boxed within a short time of ordering. I have now ordered two Herman Miller Aeron chairs from here and each time the experience was great. These are also the best chairs ever. I will never buy anything else.

We had two chairs that came in damaged (this happened during delivery) and i reach out to Madison letting them know. They responded promptly letting us know we could keep/dispose of the damaged chairs and they would send us new ones.

I recently ordered eleven Leap V2 chairs for our office. One arrived broken and the customer service has been excellent. They quickly replied to my email and offered to send me a replacement. The best part is they are not making me box up the broken chair and send it back, which is a huge relief to me. Thank you for the great customer service and making this right!