MadewellReviews of madewell.com

Their online return policy is garbage and so is their customer service. You have 30 days - which includes from the day it was shipped to the day the receive the package back. So, if it takes 6 days to get to you, and 8 for then to get it back, that leaves you 14 days to send back your package. Any big retailer offers at least THIRTY DAYS, especially given the shipping delays thanks to Covid-19. For reference, I sent my package back 10/25 and they supposedly didn’t receive it until 11/2 (8 days later). I contacted them about this and they refused to refund my original payment method and sent me an e-gift card which I have no interest in using. Plus, their jeans and tops are ugly, not flattering and made my 130 pound frame look frumpy and fat. I’ll never give them another dollar.

Love Madewell, but they seriously need to get a handle on their sold out styles on their website. There've been so many times when I've ordered something and it shows on their site that they have plenty of the item in stock and then I'll get an email saying my order is about to ship, only to get an email saying the item is out of stock. Like, what's the point of showing that the item is in stock, when it's clearly not? This has happened to me multiple times to where it's just so annoying and shows that they need to get their inventory straight.

I would give 0 stars if i could. They scam people by charging them a “return fee” of £35 but not publishing this on their website. why would i return an item that cost £45 if i knew i had to pay a 70% return fee??? It makes no sense! I may as well have sold the item on vinted. I would have been a loyal customer, (I have bought two bags both over £150 and one pair of earrings from them) but this experience has left me feeling cheated and furious. In an age where most commerce is now online, they have unfriendly and un-progressive return and refund policies which I would go so far as to call a scam. If they are going to charge customers £35 for returns they need to put it in somewhere in big block letters, so they know what they are getting into, and not sending people an obscure link to a webpage AFTER they have already robbed you of your money. I sent a strongly worded e-mail and they explained that “ Partial order returns, or returns requested after 14 days of receipt, are charged a return fee of 35 USD. This amount is deducted from your refund once it is processed. If the entire order is returned within 14 days of receipt, as part of the Distance Selling Regulations, you aren't charged a return fee.” What distance selling regulations?? I shop from loads of american companies who dont rob you like this. And why only partial returrns, which mine was?? They have now refunded me the full amount. But i am still never buying from them again. Really questionable practices. Would report them somewhere if I knew where to go.

Website is painfully slow so can't even look at the products.

There is an accident of my order but they strived their best to settle everything for me. I’m willing to buy again due to their responsible arrangement.

The Irony.. it’s like their name is a complete joke. It’s the exact opposite of Made Well. I purchased around 7 t-shirts from this Company in august. Now, 3 months later I’ve only worn and washed the t-shirts 2-3 times each, and every single one of them has holes in it. Multiple small holes. Mostly right it the front. Worst quality I have ever encountered. I don’t know how this business survives.

So bad experience..I have ordered cake stand..still I did not received my order .. call not connecting..I did not get mail response also about my order status...

Did you know that Madewell has a 1 hour policy. They couldn’t even help change the address on my order because it was slightly over 1 hour. So as they have a 1 hour policy I shall have a 1 order policy for life!