MadewellReviews of madewell.com

Absolutely agree about the return policy and only giving stores cards. I'm having a problem also, since their return service took so long to get the return to them - something that's out of the customer's hands. This was followed by a confusing emails and phone calls that seem to settle things that are then overturned.. Also their orders also can take 2 weeks to arrive. In 60 years of shopping, I've never had an experience like the one with them - not with one other major store.

I am currently disputing a charge. Madewell is stating they didn't receive my return within the 30-day period and that is incorrect as I returned it via USPS (ugh) one week after receiving. They want to issue an e-gift card and I have never had a business not issue a credit for a return. Wow. Won't order from them again.

More than 12 days passed and the order hasn’t shipped yet. No response from customer service...

Madewell inflexibility enforces a strict return policy that is out of step with similar businesses, even during the pandemic. They won't except returns even for store credit after 30 days. I have run into problems with this since I am sometimes away from my residence where I receive mail for a few weeks at a time. I have stopped shopping with Madewell at this point for this reason.

great experience shopping in store. employees are very attentive and worked to get me discounts

I ordered an expensive purse/bag for a Christmas gift and didn't receive it until 15 days later, then the bag still had the locked store sensor flashing inside of it! Customer service was no help in removing the sensor, they asked me to return it, even though there was now no time as it was a Christmas gift. The purse came poorly packaged--no protection at all, just thrown in a cheap plastic shipping bag with no cushioning.

Scam for returns - costs £35 to return items which is not at all clear or published on their website! What a total ripoff!!!

Fast online delivery and great quality products.