MadewellReviews of madewell.com

Chinese company with no returns - be warned This is a Chinese company set up to look like a reputable online fashion retailer. Don't be fooled by the name and website. Returns must be posted to China with 'low value' required on parcel so it is not stopped at Chinese Customs. Company prefers to offer 10% refund in lieu of returns; though with persistence I got 25% refund. This seemed better than potentially no refund and no dress to sell on marketplace. Even the customer service has an English name 'Lucinda Browne'. What a scam.

Bought a belt for $50 that peeled apart after 2 wears. Customer service was terrible and refused to do anything.

Madewell is not made well. I ordered a pair of shoes and 3 pair of earrings. When I got a pair of earrings they were broken. When I got the shoes I got 2 left feet! Of course I sent them back for exchanges, but the return time is ridiculous. They earrings were out, and I would not get them, and the shoes which I ordered in November, I would not get until March!I will NEVER EVER order from again.

Bought a pair of boots online. Took almost two weeks to ship and when I finally received them they were stained and the heel and sole were worn down. Had obviously been sent of used boots.

I love shopping at Madewell but that’s going to be an issue now that I’m not going to be shopping online with them any more. They are sneaky and will keep your money when they cancel an order on you. I ordered two sweaters in October or November 2025. By December 4th I had requested an exchange for the same thing in both but a different size. I called them on two separate occasions to see what the deal was why I haven’t even gotten a reply about them. Excuses excuses about how long it actually takes which is a ridiculous amount of time anyway. Then suddenly on January 19th I check again and now the status is “cancelled”. But guess what they didn’t do?? Issue a refund. Can you believe you have to go after them for a refund when they cancel your order??!!!! Plus one of the items IS STILL AVAILABLE ONLINE. They’re horrible.

I have never placed an order with Madewell and I never will again. I returned the item and tracking shows that it was received back by them 22 days ago but they still haven't issued a refund. You can't talk to anyone - their customer service line just hangs up on you after you go through the voice prompts. I emailed them and they told me I would have my refund by today. Nothing and no response to my follow up email asking for a status update. Do they just want me to give up and let them keep my money? I expected more from this company. Makes me feel like other brands owned by the parent company are no longer reputable.

Madewell online returns are an ordeal. I returned two orders with multiple items. They did process the returns the day after they were received at the warehouse, but they only processed one item in each order. Which is shady and half-*ssed. I contacted customer service about these two items. Kai R. manually processed the other item from the first order, and I already got the refund notice. Which is great. But Reneisha W. told me to wait for another three weeks and it didn't even cross their mind to manually process the other two items. The return that Reneisha W. refused to process had three items, and only the cheapest item has been processed so far. This is truly a bad look for Madewell and I've lost a lot of trust in them, both for quality clothes and customer service.

Very bad quality for the price, seams look like shein clothes. Dress cost me 200 but will probably last 2-3 month. Also quality looks cheaper than in their fotos on the website. Shipping took longer than expected. Dont buy there. Its china made stuff line cheap brands