MadewellReviews of madewell.com

Ordered correctly and was sent the wrong item through no fault of my own. I emailed the customer service and they were dismissive and unapologetic. They communicated it was now my issue to reorganise the shipping and return, to gain a refund, including printing out return label etc. If I wanted my original correct item I would have to reorder myself online, shoulder the cost and they would refund the delivery in 5-7 days. I have never had such an awful online retail experience with a well known brand.

I don't know what's worse with Madewell: the delivery times or the communication. I ordered a handbag for my daughter on 24 November 2023 and paid by credit card. When the goods didn't arrive only on my request I got the information that the handbag was out of stock. Estimated new delivery date: 23 January 2024. We have it today. But: no bag and no information on the delivery status. Very bad online shop.

I Ordered a pair of earrings for a Christmas gift 3 Times: Nov 25, Dec 7, and Dec 11. Every order was cancelled without any notification, even though I had spoken to 3 different customer service people. When I called on Dec 11, the representative ordered it for me and said it was in stock. I called today and was told there is no record of my last order but the earrings are “in stock now and on back order”, to which I explained to her made no sense! She said I could order again for delivery sometime in January, but not guaranteed that they would arrive then. I told her to forget it and that I will never order from Madewell again!

I ordered a Christmas gift on 12/05/2023. On 12/16 after receiving part of the order I noticed the status of the item I was waiting for was cancelled. I NEVER received an email stating that it was cancelled. When I called, I was informed that they no longer had the item and could not send it. UNFORTUNATE! I will NEVER purchase from them again!!!

Like other reviewers I had an inventory issue. My daughter requested an item from Madewell as her ‘big” Christmas gift. I ordered it many weeks ago and now, just 10 days before Christmas, I received a notice saying that the item was unavailable! Of course they should have known immediately that stock was unavailable and it is unbelievable that it took them so long to notify me. Their notification message saying that it proves that I have “good taste” is enraging and not at all endearing or cute, which is what I expect they intended!

Poor communication. I bought a suede bag that arrived with a horrible stench. But the bag was what I was looking for (size, shape, color, price point) so was reluctant to just return it. But each time I contacted the company to ask questions about the cause of the odor and how to get rid of it (chat, email) or whether a replacement bag would have the same problem, all I got was a return label. No engagement with the questions or actual issue. There is also no customer service telephone. Initial communication is through virtual assistants (chatbots). Nightmare.

their cloth made very well just like their brand name i enjoy every piece i receive from them and are very happy with it.

I am very disappointed with the customer service of Madewell. I bought my jeans over a year ago, and unfortunately, Madewell only looks at the 'calendar age' and not the physical age of a product. I provided photos of the jeans and there are no signs of wear and tear anywhere, while there is a perfect rip in the denim along a seam of one of the back pockets. To me, this is an indication of a defective product, a weakness in material. I rotate these jeans among many others and I wash them minimally and always with cold water. This way my jeans last me about 10 years. None of this matters to Madewell, which to me means they don't stand for their product. They lost my loyalty for sure.