MadewellReviews of madewell.com

I’ve purchased several purses from them in the past. Just recently, I was eyeing a purse, but waiting for it to go on sale. As soon as it was deeply discounted I ordered it online. What I received was a small box with a pair of silver hoop earrings and nothing else in the box. Not even the order paper document, nothing. I thought it was a joke. The discount was so large it said not returnable due to the discount at the time. How convenient for them. I’m pissed. I called customer service and they gave me a return label and an insert into the box that said I was returning the purse BUT I NEVER received the purse i received earrings. It feels like a scam. Like the packer stole my purse and put clearance madewell earrings in a box instead with no documentation, nothing but the stupid earrings. I returned the earrings and am still waiting for my $109 refund for a purse that was originally $180. I’m so angry at this company. I’ll never shop with them online again because of this experience.

Chinese company with no returns - be warned This is a Chinese company set up to look like a reputable online fashion retailer. Don't be fooled by the name and website. Returns must be posted to China with 'low value' required on parcel so it is not stopped at Chinese Customs. Company prefers to offer 10% refund in lieu of returns; though with persistence I got 25% refund. This seemed better than potentially no refund and no dress to sell on marketplace. Even the customer service has an English name 'Lucinda Browne'. What a scam.

Had to laugh, on vacation, purchased a dress and wore it out of the store on the way to the airport. Didn't realize the name of the store at the time, kept saying in the car, "This is quality made! look at these seams and covered buttons, extra flap behind the buttons". LOL

Great experience trying on jeans

Bought a belt for $50 that peeled apart after 2 wears. Customer service was terrible and refused to do anything.

Madewell is not made well. I ordered a pair of shoes and 3 pair of earrings. When I got a pair of earrings they were broken. When I got the shoes I got 2 left feet! Of course I sent them back for exchanges, but the return time is ridiculous. They earrings were out, and I would not get them, and the shoes which I ordered in November, I would not get until March!I will NEVER EVER order from again.

Bought a pair of boots online. Took almost two weeks to ship and when I finally received them they were stained and the heel and sole were worn down. Had obviously been sent of used boots.

I love shopping at Madewell but that’s going to be an issue now that I’m not going to be shopping online with them any more. They are sneaky and will keep your money when they cancel an order on you. I ordered two sweaters in October or November 2025. By December 4th I had requested an exchange for the same thing in both but a different size. I called them on two separate occasions to see what the deal was why I haven’t even gotten a reply about them. Excuses excuses about how long it actually takes which is a ridiculous amount of time anyway. Then suddenly on January 19th I check again and now the status is “cancelled”. But guess what they didn’t do?? Issue a refund. Can you believe you have to go after them for a refund when they cancel your order??!!!! Plus one of the items IS STILL AVAILABLE ONLINE. They’re horrible.