MadewellReviews of madewell.com

Not the company they once were; both quality and customer service have gotten worse. Ordering online from them is awful since their sizing is inconsistent and they essentially don't have customer service anymore so unless you send back your return within 2 days of the order arriving you're stuck with what you got.

Bought a bunch of tees. Haven’t worn over 6 times. Long sleeve tee developed a hole near the pocket. Zero customer service, 30 day warranty and that’s it. No help at all. Chat disconnected. I cannot seem to include a screen shot of CS conversation or short. Save your money.

Ordered loafers online. They looked and fit as expected but the shoes had been worn with stress marks on top and back sides. When I called customer service I was told that customers have up to 30 days to return them and that it is common practice to resell them as new, even when they've been worn. Leaving this review because I think customers should at least know they may be buying used items as new.

Returns are not straightforward. They have this whole process that is done through email. A lot of back and forth and it’s starting to feel like they expect the customer to get frustrated and in the end, forget about returning the item. Will never buy again.

I ordered and for some reason they shipped to a store two hours away for pickup. When I tried to have them correct this, they said the store can’t ship to me. And I needed to call the store to cancel. No you need to do your job. They also said I should just order another item. Because everyone has unlimited funds to keep ordering items. They suck will never order again.

Quality of clothing has been declining

Best jeans you'll ever order. I got a few pairs of Madewell jeans last year and they're by far my favorite jeans I own. Madewell has quality clothing that will last through the years (unlike some of the stores you go to... that sell clothing that won't last more than 2 washes.

I have been a very loyal customer of Madewell for years. I’ve never had too many issues BUT their website and app has always had the absolute worst configuration/design/interface. I’ve seen mom and pop shop apps that are more user-friendly than this with far fewer glitches. Today I placed an order, and when I went to my email, the wrong item was ordered! I know I didn’t do this because I triple check before spending money online, especially when I’m using a discount (which I was today). Thankfully, I noticed before it shipped, so I reached out to customer service. To my surprise, they were not helpful whatsoever and said they’d have to create a ticket to cancel, and that it wasn’t guaranteed. This is a sale item, so I wouldn’t be able to return it if they ship it. The customer service agent then closed out the chat mid-conversation. For a company that prioritizes quality, you’d think they would adjust their standards for customer service. What a disappointment.